Summary
Overview
Work History
Education
Skills
Timeline
Woman in Business award
Generic

Isabella Harrison

COATESVILLE

Summary

Dynamic Project Consultant with a proven track record at Starboard Group, excelling in project oversight and client relations. Demonstrated leadership in enhancing team productivity and implementing risk mitigation strategies, resulting in improved project outcomes. Skilled in quality control and fostering strong client partnerships, driving repeat business opportunities.

Project management professional prepared for consultant role in dynamic environments. Proven track record in driving project success through strategic planning, risk management, and effective resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in stakeholder communication, process optimization, and problem-solving.

Project management professional with proven track record of delivering impactful solutions for clients. Known for fostering collaborative team environments and consistently driving projects to successful completion. Adept at adapting to changing project needs and providing strategic insight.

Overview

49
49
years of professional experience

Work History

Project Consultant

Starboard Group
09.2020 - 03.2025
  • Delivered high-quality project results by consistently adhering to established standards and protocols.
  • Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
  • Implemented risk mitigation strategies through thorough analysis of potential issues, minimizing the impact on project timelines.
  • Negotiated contracts with vendors and suppliers to secure favorable terms while maintaining budgetary constraints.
  • Developed project plans and schedules to set clear expectations, resulting in improved team productivity.
  • Allocated work among team members and provided guidance.
  • Coordinated with cross-functional teams for the successful execution of complex projects, creating a seamless workflow.
  • Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.
  • Maintained detailed documentation throughout the project lifecycle for future reference or audits requirements.
  • Maintained high performing team and served as project's advocate.
  • Conducted post-project evaluations to identify areas for improvement and drive continuous improvement initiatives.
  • Partnered with project team members to identify and quickly address problems.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Managed budgets and resources effectively, ensuring optimal allocation for maximum results.

Multi Unit Franchise Owner

Wendy's Starboard Group
04.1999 - 05.2011
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Ran business effectively to consistently achieve at least 95% of goal each year.
  • Spearheaded team-building activities that foster collaboration among employees at various franchise locations.
  • Enhanced customer satisfaction by providing exceptional service and maintaining high-quality standards across all units.
  • Developed strong vendor relationships for competitive pricing and reliable supply chain management.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established foundational processes for business operations.
  • Trained and motivated employees to perform daily business functions.
  • Ensured compliance with franchise agreements, regulatory requirements, and company policies across all units.
  • Analyzed financial data to develop accurate budgets, forecasts, and strategic plans for each unit''s success.
  • Improved franchise performance by implementing innovative marketing strategies and streamlining operations.
  • Conducted regular market research to identify new business opportunities and stay ahead of industry trends.
  • Increased profitability, implementing comprehensive financial analysis and monitoring key performance indicators.
  • Streamlined operational processes, reducing overhead costs and improving overall efficiency.

Multi Unit Manager

Wendys International
03.1976 - 03.1999
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
  • Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
  • Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
  • Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
  • Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
  • Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
  • Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Negotiated contracts with vendors to secure best pricing options for goods and services required at each location.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Claymont High School
Claymont, DE

Skills

  • Project oversight
  • Project control
  • Leadership skills
  • Worksite safety
  • Multi-tasking skills
  • Team motivation
  • Client relations
  • Quality control
  • Project coordination

Timeline

Project Consultant

Starboard Group
09.2020 - 03.2025

Multi Unit Franchise Owner

Wendy's Starboard Group
04.1999 - 05.2011

Multi Unit Manager

Wendys International
03.1976 - 03.1999

Claymont High School

Woman in Business award

When i started at Wendy's more then 20 years ago i was a two hour a day employee. as i worked though there employee programs i had an opportunity to build a career in the Wendy's Family. I have a sogan from crew to Career, and i try to give my employees the same career path.

Similar Profiles

CREATE PROFILE