Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Haynes

Bowling Green,OH

Summary

Dynamic professional with proven customer service excellence and strong multitasking abilities honed at Applebee's Grill + Bar. Expert in cash handling and aquatic animal husbandry, enhancing customer satisfaction and loyalty through exceptional service and knowledge. Achieved significant improvements in team productivity and store performance by leveraging project management skills and assertive communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Restaurant Hostess

Applebee's Grill + Bar
06.2023 - 08.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Promoted business loyalty by fostering positive customer relationships.

Sales Associate

Spencer's Gifts
08.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Monroe County Community College
Monroe, MI
08.2019 - 05.2024

Bachelor of Science - Marine Biology

Bowling Green State University
Bowling Green, OH
05.2026

Skills

Customer Service

Strong multitasking

Active Learning

Cash Handling

Assertiveness

Aquatic Animal Husbandry

Public Outreach and Education

Project management abilities

Marine Species Identification

Underwater Research Techniques

Writing reports

Timeline

Restaurant Hostess

Applebee's Grill + Bar
06.2023 - 08.2023

Sales Associate

Spencer's Gifts
08.2021 - 01.2023

Monroe County Community College
08.2019 - 05.2024

Bachelor of Science - Marine Biology

Bowling Green State University

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Isabella Haynes