Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Heester

Madison,AL

Summary

Experienced server with 3+ years of experience working in fast paced restaurants dedicated to providing the upmost customer service experience. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. hardworking, ethical, and detail-oriented. Dependable employee seeking opportunity to expand skills and contribute to company success.

Overview

3
3
years of professional experience

Work History

Dental Assistant

Thompson Family & Cosmetic Dentistry
07.2024 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.

Server

The Cheesecake Factory
05.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Luigi's Italian Grill
10.2022 - 05.2024
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
  • Adhered to all safety, sanitization, and food handling guidelines and regulations.
  • Offered information on new menu items, seasonal and daily specials, and pairings.
  • Trained new servers in company policies, guest service standards and best practices.
  • Performed inventory checks on tableware and supplies, restocking as necessary.
  • Coordinated special events such as private parties or holiday celebrations in restaurant.

Host

Tom Browns
05.2022 - 09.2023
  • Took reservations by phone and in person, providing helpful, accurate responses to inquiries.
  • Moved and arranged tables, chairs, and settings and organized seating for groups with special needs.
  • Coordinated efforts of waitstaff to balance workload between all bar and restaurant sections.
  • Coordinated waitstaff to balance workload between restaurant sections.

Server

Crickets
12.2021 - 05.2022
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
  • Adhered to all safety, sanitization, and food handling guidelines and regulations.
  • Offered information on new menu items, seasonal and daily specials, and pairings.
  • Entered orders into computer system to coordinate with kitchen staff.

Education

Diploma -

James Clemens High School
Madison, AL
05.2023

Skills

  • Order Management
  • Guest Relations Management
  • Organizational Skills
  • Interpersonal Skills
  • Effective Communication
  • Cleanliness Standards
  • Multitasking Abilities
  • Team Collaboration
  • Exceptional Customer Service
  • Time Management
  • High-volume dining
  • Staff Training and Development
  • Staff Management
  • Effective Communication Skills
  • Digital X-ray proficiency
  • Equipment sterilization

Timeline

Dental Assistant

Thompson Family & Cosmetic Dentistry
07.2024 - Current

Server

The Cheesecake Factory
05.2024 - 11.2024

Server

Luigi's Italian Grill
10.2022 - 05.2024

Host

Tom Browns
05.2022 - 09.2023

Server

Crickets
12.2021 - 05.2022

Diploma -

James Clemens High School

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Isabella Heester