Isabella Henry
Silverthorne,CO
Summary
Customer-oriented, strategic-thinking sales professional with several years of experience in building relationships and cultivating partnerships. Multi-tasking and self-motivated with expertise in expanding connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. I strive to improve my skills and gain experience in new work fields while utilizing my current knowledge in retail and hospitality.
Overview
5
5
years of professional experience
Work History
Server / Bartender
Weimann-Maclise Restaurants
Denver, CO
12.2022 - 09.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Balanced daily registers and generated sales reports for management.
Hostess / Server
Sage Hospitality
Denver, CO
09.2021 - 04.2024
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Sales Associate / Manager
Bjorn's Colorado Honey, INC
Denver, CO
05.2021 - 06.2023
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Sold various products by explaining unique features and educating customers on the benefits various honey types.
- Answered incoming telephone calls to provide store, products and services information.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Retail Sales Associate
Syrene LLC
Breckenridge, CO
07.2020 - 04.2021
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves with latest products
- Trained new hires
Retail Sales Associate
Mountain Tee's CO
Breckenridge, CO
07.2019 - 07.2020
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Completed all assigned training to stay updated on important policies and procedures.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Education
Van Education
Denver, CO11-2024
Some College (No Degree) - Business Communication
Metropolitan State University of Denver
Denver, COSummit High School
Frisco, CO05.2021
Skills
- Assessed customer product needs and interests in order to best recommend suitable items
- Commitment to Professional Standards
- Service prioritization
- TIPS Certified
- Point of Sale (POS) system operations
- Negotiation expertise
Timeline
Server / Bartender
Weimann-Maclise Restaurants
12.2022 - 09.2024
Hostess / Server
Sage Hospitality
09.2021 - 04.2024
Sales Associate / Manager
Bjorn's Colorado Honey, INC
05.2021 - 06.2023
Retail Sales Associate
Syrene LLC
07.2020 - 04.2021
Retail Sales Associate
Mountain Tee's CO
07.2019 - 07.2020
Summit High School
Van Education
Some College (No Degree) - Business Communication
Metropolitan State University of Denver
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