Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Isabella Henry

Tatum

Summary

Dynamic professional with a proven track record in Customer Service , recognized for exceptional communication and problem-solving skills. Successfully improved customer satisfaction and streamlined operations through effective leadership and adaptability. Expertise in critical thinking and time management has led to significant enhancements in workflow and client relationships. Committed to leveraging these skills for continued growth in operational excellence.

Overview

10
10
years of professional experience

Work History

Sales and Store Manger

Cell Phone Repair
Henderson
08.2023 - Current
  • Oversaw store operations to maintain seamless workflow.
  • Performed detailed procedures during opening, closing, and shift changes for consistent maintenance of operational standards.
  • Cultivated relationships with important clients and stakeholders for new opportunities.

Online Grocery Associate

Walmart
Marshall
06.2020 - 08.2023
  • Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.

Call Center Worker

ETech
Nacogdoches
04.2020 - 10.2020
  • Evaluated submitted claims for accuracy and compliance.
  • Engaged in daily phone communication with numerous individuals to discuss and manage their insurance claims.
  • Built and maintained working relationships with peers and upper management.

Greeter

Walmart
Henderson
06.2019 - 02.2020
  • Welcomed and assisted customers professionally.
  • Provided engaging service to enhance customer satisfaction.
  • Facilitated purchase transactions efficiently.
  • Kept up-to-date with sales promotions, payment policies, and exchange regulations.

Teacher

Grace Early Education Center
Tyler
06.2018 - 07.2019
  • Cared for children by managing their needs including changing, playing, and feeding.
  • Maintained open channels for transparent discussions with parents.
  • Supervised conduct in educational and common areas to maintain order.

Cashier

Walmart
Mexia
01.2018 - 04.2019
  • Processed sales and completed checkout tasks promptly.
  • Maintained high levels of customer satisfaction by resolving issues efficiently.
  • Worked closely with front-end staff to assist customers.

I.T/ Technology Worker

Bishop Tk Gorman
Tyler
05.2017 - 10.2017
  • Resolved technical issues related to computer operations and programming.
  • Instructed others in computer usage and operations.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Office Assistant

Family Members
Phoenix
05.2015 - 12.2016
  • Coordinated case files, scheduled meetings, and managed correspondence for attorneys.
  • Executed numerous computer-related duties.
  • Organized physical and digital documents efficiently.
  • Managed and organized essential records effectively.

Education

High School Diploma -

Homeschooled
Tyler
05-2017

Skills

  • Communication
  • Problem solving
  • Critical thinking
  • Leadership
  • Teamwork
  • Adaptability
  • Time Management
  • Attention to Detail

Awards

  • Firefighter award
  • Best customer service award

References

References available upon request.

Timeline

Sales and Store Manger

Cell Phone Repair
08.2023 - Current

Online Grocery Associate

Walmart
06.2020 - 08.2023

Call Center Worker

ETech
04.2020 - 10.2020

Greeter

Walmart
06.2019 - 02.2020

Teacher

Grace Early Education Center
06.2018 - 07.2019

Cashier

Walmart
01.2018 - 04.2019

I.T/ Technology Worker

Bishop Tk Gorman
05.2017 - 10.2017

Office Assistant

Family Members
05.2015 - 12.2016

High School Diploma -

Homeschooled

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Isabella Henry