Isabella Henry

Event Captain

The Ridge West Seneca LLC

West Seneca, New York

08.2023 - Current

Supervised staff to maintain high service standards during events.
Organized setup and breakdown of event spaces according to specifications.
Trained new team members on operational procedures and customer service expectations.
Monitored event timelines to ensure adherence to schedules and timelines.
Resolved guest inquiries and issues promptly to maintain positive atmosphere.
Provided technical support during the event when needed.
Greeted guests upon arrival and provided information about the event activities.
Ensured proper setup of audio and visual equipment prior to commencement of event.
Addressed any issues or complaints from guests in a professional manner.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Stocked server areas with supplies before, during and after shifts.
Prepared for busy periods by restocking stations and maintaining clean work areas.
Upheld exceptional food, beverage and service standards to surpass customer expectations.
Asked customers about meals to assess satisfaction and collect vital feedback.
Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
Delivered food and beverages to guests, maintaining high service standards.
Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Ensured cleanliness and organization of banquet areas throughout service periods.
Provided exceptional service to high volume of daily customers.
Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Troubleshoot any issues that arise during events in a timely manner.