Isabella Hernandez
Phoenix,AZ
Summary
Customer service oriented professional, adept at greeting customers, managing staff, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
5
5
years of professional experience
Work History
Apprentice Store Manager
Salad And Go
Phoenix, AZ
09.2020 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 20+ store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments and open communication.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Burger King
Phoenix, AZ
12.2017 - 09.2020
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly operating customer window and sales register.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2020
Skills
- Excellent Customer Service Skills
- Shift Scheduling
- Cash Management
- Supply Ordering
- Policy Development and Enforcement
- Staff Supervision
- Detail Oriented
- Able to work quickly and with minimal errors in a fast paced environment
- Ability to multi-task
Timeline
Apprentice Store Manager
Salad And Go
09.2020 - Current
Assistant Manager
Burger King
12.2017 - 09.2020
High School Diploma -
North Canyon High School
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