Isabella Hernandez
Berwyn,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Offers skill with POS systems paired with outstanding active listening and multitasking abilities. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walgreens
Lake Elsinore, CA
02.2023 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Received and processed incoming orders, ensuring accuracy of information.
- Inspected returned merchandise for damages before restocking shelves properly.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Lakeside High School
Lake Elsinore, CA06-2024
Some College (No Degree) - Psychology
Riverside City College
Riverside, CASkills
- Product Knowledge
- Complaint resolution
- Retail sales customer service
- Store maintenance
- Positive and professional
- Staff Training
- Stock management
- Critical Thinking
- High-energy attitude
- Excellent time management
- Logical reasoning
- Outstanding communication skills
- Social skills
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- I received my one year badge working with Walgreens
- I received Employee of the month.
References
References available upon request.
Timeline
Customer Service Representative
Walgreens
02.2023 - 11.2024
High School Diploma -
Lakeside High School
Some College (No Degree) - Psychology
Riverside City College
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