Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Isabella Hernandez

Eugene,OR

Summary

Dedicated college senior with over four years of experience in customer service and conflict resolution. Recognized for strong organizational skills and the ability to manage multiple projects efficiently while maintaining accuracy. Committed to contributing effectively to team goals and enhancing the customer experience within your organization.

Overview

6
6
years of professional experience

Work History

Front Desk/Daycare Childcare Provider

Pursue Fitness
Springfield, OR
04.2024 - Current
  • Sanitized toys and tables to maintain clean, safe environment.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Assisted children in development of social, communication and problem-solving skills.
  • Engaged with customers to gather feedback and suggestions for service improvement.
  • Handled various cleaning duties to keep common areas neat and organized.
  • Assisted with developing promotional materials for membership campaigns.

Waitress/Hostess

Amici Italian Eatery
06.2019 - 07.2021
  • Demonstrated proactive support in various roles.
  • Efficiently mediated escalating situation with a cheerful attitude.
  • Trained new waitstaff on proper food handling, customer service, and safety procedures.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean
  • Stayed calm during high-pressure periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Bachelor of Science - Psychology

BUSHNELL UNIVERSITY
Eugene, OR
05.2025

HIGH SCHOOL DIPLOMA -

GRAHAM-KAPOWSIN HIGH SCHOOL
06.2021

Skills

  • Patience
  • Collaborative Team Member
  • Adaptable Learner
  • Charismatic
  • Effective Leader
  • Prioritization and Time Management
  • Consistently Accountable
  • Strategic Decision Analysis
  • Response Readiness
  • First aid and CPR

References

  • Shanna Castro, Operations Manager at Pursue Fitness, 555 Centennial Blvd, Springfield, OR 97477, (541) 735- 3265; can speak on work ethic and team skills
  • Kim Nicholl, Owner of Amici Italian Eatery, 9807 224th St E #100, Graham, WA, 98338, (253) 847-1500, Boss from 2019 to 2021 (during college breaks 2021-2023); can speak to my professional and personal atributes.
  • Angela Doty, M.A, Dean of Career and Academic Resources, 828 E 11th Ave, Eugene, OR, 97401, (541) 684-7201, Mentor and a resource that can speak to strengths and drive for success.

Timeline

Front Desk/Daycare Childcare Provider

Pursue Fitness
04.2024 - Current

Waitress/Hostess

Amici Italian Eatery
06.2019 - 07.2021

Bachelor of Science - Psychology

BUSHNELL UNIVERSITY

HIGH SCHOOL DIPLOMA -

GRAHAM-KAPOWSIN HIGH SCHOOL

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Isabella Hernandez