Isabella Hernandez
Bordentown,New Jersey
Summary
Developed skills in fast-paced finance environment, including data analysis and effective communication. Ability to transition into new field by leveraging strong analytical and organizational skills. Ready to contribute to diverse teams and apply transferable skills in new role.
Overview
1
1
year of professional experience
Work History
Customer Care Coordinator
At Your Side Home Care
06.2024 - 01.2025
- Working alongside the Human Resources department and the Operations team, aided in troubleshooting inquiries and concerns on behalf of customers.
- Contributed to marketing efforts by creating digital advertisements on social media accounts such as Facebook and Instagram.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Logged call information and solutions provided into internal databases.
- Collaborated with other team members to share best practices for our caretakers as NY State law was frequently changing.
- Reviewed customer feedback to identify areas for improvement in service delivery, leading to better outcomes for clients.
- Assisting in the logging of payroll and budgeting efforts
Education
Bachelor of Science - Finance
The College of New Jersey
Trenton, NJ05-2027
High School Diploma -
Bordentown Regional High School
Bordentown, NJ06-2023
Skills
- Comfortability in Teams, Excel, and Microsoft Word
- Customer relations
- Data entry proficiency
- Reporting and analysis
- Collaboration with peers
- Strong organization
- Customer relationship management
- Inter-department collaboration
Timeline
Customer Care Coordinator
At Your Side Home Care
06.2024 - 01.2025
Bachelor of Science - Finance
The College of New Jersey
High School Diploma -
Bordentown Regional High School
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