Isabella Hernandez
El Paso,Texas
Summary
Dedicated employee with strengths in customer service, sales, and promotion strategies. Successful in teaching junior employees how to maximize performance. Diligent professional with excellent multitasking, organizational, and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
4
4
years of professional experience
Work History
Cashier/Server
La Madeleine
El Paso, TX
09.2022 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Serve food, bus tables, and maintain a clean dining area.
- Provide friendly and welcoming customer interactions to enhance the guest experience.
Host
Olive Garden
El Paso, TX
03.2021 - 09.2022
- Managed incoming calls during busy shifts.
- Resolved conflicts between customers when necessary.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Associate of Applied Science - Basics
El Paso Community College
El Paso, TX05-2023
GED -
Pebble Hills Highschool
El Paso, TX05-2023
Skills
- Excellent communication and interpersonal skills
- Strong ability to multitask in fast-paced environments
- Friendly and customer-oriented approach, CPR certified, basic Spanish proficiency
- Adaptable Learner
- Analytical Problem Solving
- Collaborative Team Member
Timeline
Cashier/Server
La Madeleine
09.2022 - Current
Host
Olive Garden
03.2021 - 09.2022
Associate of Applied Science - Basics
El Paso Community College
GED -
Pebble Hills Highschool
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