Isabella Hernandez

Customer service professional (receptionist) at H&R Block had a variety of responsibilities including Checking clients in for their appointments, cold calling, confirming appointments, scanning documents, conducting transactions, balancing out the cash register, creating appointments, answering phones, managing the waiting room, assisting in customer inquiries, etc

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Answered central telephone system and directed calls accordingly.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Excelled at Hot Topic's point system to ensure good sales and service, quest of the four swords
• Helped customers locate products and checked store system for merchandise at other sites.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Packed and shipped orders
• Top fragrance sales employee
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

• Participated in regular trainings to stay up-to-date on the latest industry trends and advancements in locksmithing technologies.
• Mastered key duplication techniques by assisting experienced locksmiths in various tasks and projects.
• Demonstrated commitment to professional ethics when handling confidential information related to client security systems.
• Gained hands-on experience in repairing and maintaining door hardware such as closers, hinges, exit devices, and access control systems.
• Maintained a clean and organized workshop area, improving productivity and reducing potential hazards.
• Developed strong attention to detail by assisting with the rekeying process for various lock types, such as deadbolts and padlocks.
• Provided exceptional customer service while assessing client needs during consultations for lock installations or repairs.