Kendal Cooper
Dallas,TX
Summary
Financial services professional with experience spanning auto lending operations, regulatory compliance, contract validation, and customer financial solutions. Proven ability to manage high-volume funding workflows exceeding $1M daily while ensuring documentation accuracy, policy adherence, and operational risk mitigation. Known for cross-functional collaboration, dealer network support, and proactive issue resolution.
Overview
7
7
years of professional experience
Work History
Senior Auto Lending Specialist I
JPMorgan Chase
Los Angeles, CA/Dallas, TX
05.2025 - Current
- Manage validation and funding $1.2M in daily auto loan and lease volume, ensuring documentation accuracy, regulatory compliance, and operational consistency in a high-volume lending environment.
- Served as a key operational contact for the dealer network, providing contract requirements, documentation corrections, and policy interperpratation to support timely funding
- Identified documentation errors, worflow inconsistencies, and compliance risks, escalationg appropriately and supporting corrective resolution
- Maintain consistently low error rates while meeting productivity and service benchmarks in a deadline-driven funding environment
Associate Banker ME
JPMorgan Chase
12.2022 - 05.2025
- Delivered full-service banking support including account opening, transactions, and customer financial guidance in a high-volume branch environment
- Analyzed account activities and collaborated with internal teams to mitigate risks and implement process improvements.
- Built long-term client relationships through consultative financial conversations and responsive service delivery
Assistant Manager
Footlocker
Downey, CA
03.2022 - 12.2022
- Supervised daily store operations in a high-volume retail environment, supporting staffing coordination, inventory control, and performance monitoring
- Coached a team of 15 on sales strategy, customer engagement, and operational procedures to improve store productivity
- Handled inventory control, financial transactions, and customer service to maximize store efficiency
Mobile Sales Lead
Target Tech by Marketsource
Seal Beach, CA
08.2019 - 02.2022
- Managed customer interactions and data, identifying business needs and recommending mobile solutions to enhance satisfaction and meet revenue goals.
- Trained and mentored sales reps on effective communication, product knowledge, problem resolution and consultative selling techniques improving sales.
- Monitored sales metrics using CRM systems and worked to identify business opportunities and operational improvements.
- Maintained up-to-date knowledge of promotion, payment policies, exchanges, and security practices to ensure customer satisfaction while remaining in compliance with company policies and procedures.
Education
MBA - Project Management
Southern New Hampshire University
Hooksett, NHBA - Business Administration & General Management
California State University Fullerton
Fullerton, CAAS - Business Administration
Long Beach City College
Long Beach, CAAA - Social Sciences
Long Beach City College
Long Beach, CASkills
- Loan servicing
- Time management
- Cross-functional collaboration
- Multitasking
- Documentation review
- Sales proficiency
- Portfolio management
Timeline
Senior Auto Lending Specialist I
JPMorgan Chase
05.2025 - Current
Associate Banker ME
JPMorgan Chase
12.2022 - 05.2025
Assistant Manager
Footlocker
03.2022 - 12.2022
Mobile Sales Lead
Target Tech by Marketsource
08.2019 - 02.2022
AS - Business Administration
Long Beach City College
AA - Social Sciences
Long Beach City College
MBA - Project Management
Southern New Hampshire University
BA - Business Administration & General Management
California State University Fullerton