Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabella Herndon

Durham,NC

Summary

Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence for the organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Surgical Assistant

OMSA
11.2023 - Current
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
  • Supported a high standard of care by assisting in audits, staff training sessions, and departmental meetings as needed.
  • Actively participated in daily debriefings for improved team coordination and ongoing development of best practices in the workplace.
  • Participated in pre-operative consultations, offering vital input on patient conditions and surgical approach.
  • Facilitated smooth transitions between surgeries with efficient room turnover times.
  • Assisted surgeons with critical decision-making processes during challenging cases.
  • Contributed to cost reduction efforts within the department by managing supplies inventory effectively.
  • Collaborated with interdisciplinary teams for optimal patient care before, during, and after surgery.

Practice Manager

Affordable Dentures & Implants
04.2023 - 11.2023
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Oversaw accounting, budgeting, and financial reporting.

Treatment Coordinator/Dental Assistant

Affordable Dentures & Implants
02.2022 - 04.2023
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
  • Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
  • Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
  • Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.

Senior Team Leader

Chick-fil-A
06.2018 - 02.2022
  • Set clear team goals and delegated tasks and set deadlines.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Mentored junior team members, providing guidance and support to enhance their career progression.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Influenced company policy formulation through active participation in management meetings and contributing valuable insights from a Senior Team Leader perspective.
  • Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.

Staffing Solutions Intern

Adon Workforce Solutions
09.2021 - 12.2021
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
  • Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
  • Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
  • Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
  • Assisted in organizing company-wide events, boosting morale and fostering positive workplace relationships among colleagues.

Education

Durham Technical Community College
Durham, NC
08.2018 - 4 2020

Digital Marketing Certificate - Marketing

Old Dominion University
Norfolk, VA
07.2020

High School Diploma -

Voyager Academy
Durham, NC
05.2020

Skills

  • Customer Service
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Scheduling and calendar management
  • Billing
  • Payroll Processing
  • Clerical Support
  • Account Reconciliation
  • Credit and collections
  • Human Resources
  • Workflow Optimization

Certification

  • Dental Radiology Certification
  • CPR/AED Certification
  • HIPPA/OSHA Certification
  • Microsoft Office Certification
  • Digital Marketing Certificate (ODU)
  • ACLS Certified

Timeline

Surgical Assistant

OMSA
11.2023 - Current

Practice Manager

Affordable Dentures & Implants
04.2023 - 11.2023

Treatment Coordinator/Dental Assistant

Affordable Dentures & Implants
02.2022 - 04.2023

Staffing Solutions Intern

Adon Workforce Solutions
09.2021 - 12.2021

Durham Technical Community College
08.2018 - 4 2020

Senior Team Leader

Chick-fil-A
06.2018 - 02.2022

Digital Marketing Certificate - Marketing

Old Dominion University

High School Diploma -

Voyager Academy

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Isabella Herndon