Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Isabella Hernández Micheo

Kissimmee

Summary

I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have strong work ethic and am able to work under pressure . I have worked in many different environments and can adapt to my surroundings. I have very good customer service and I make it a goal to make sure the customers experience is amazing. I am able build that quick and helpful relationship that allows the customer to feel better taken care of.

Overview

3
3
years of professional experience

Work History

Sales Associate

Under Armor
09.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Team Member

Chipotle Grill
12.2024 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • cleaned store and tables , refilled drink and utensils stations.

Cashier

The Fresh Market
05.2024 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions .
  • cleaned bathrooms , and cash wrap maintain a clean work environment.

Sales Associate

DSW Shoes warehouse
04.2022 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.

Line Cook

Wendy's
02.2022 - 09.2023
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Stocked and restocked kitchen supplies as needed.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Cooked multiple orders simultaneously during busy periods.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Set up and performed initial prep work for soups, sauces and salads.

Customer Service Representative

Quantum Aviation
08.2022 - 05.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Associate of Science - Psychology , And Biology

Florida Southern College
Lakeland, FL

High School Diploma -

Tohopekaliga Highschool
Kissimmee, FL
05-2024

Skills

  • Inventory Control
  • Upselling
  • Promotional support
  • tending to business need
  • Outgoing Personality
  • Hard working
  • Multi-tasking strength
  • Time Management
  • Customer Service
  • Positive and professional
  • Problem-Solving
  • working in fast pace environments
  • staying calm

Education and Training

true

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Team Member

Chipotle Grill
12.2024 - 03.2025

Cashier

The Fresh Market
05.2024 - 11.2024

Sales Associate

Under Armor
09.2022 - Current

Customer Service Representative

Quantum Aviation
08.2022 - 05.2023

Sales Associate

DSW Shoes warehouse
04.2022 - 12.2023

Line Cook

Wendy's
02.2022 - 09.2023

High School Diploma -

Tohopekaliga Highschool

Associate of Science - Psychology , And Biology

Florida Southern College

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