ISABELLA Herrera
Acworth,GA
Summary
Motivated Team Member committed to contributing to business success. Experienced in providing high-quality production of work. Focused on customer satisfaction and loyalty as well as team productivity. Helping to maintain keep a professional atmosphere and am willing to be taught anything, I am a quick learner. I am an organized and hardworking.
Overview
4
4
years of professional experience
Work History
Manager/ Server
Johnny's New York Pizza
07.2024 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to know company standards in customer service, food handling, and being professional.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
Lifeguard
White Water Over Six Flags
06.2024 - 08.2024
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Learned and maintained proficiency in first responder skills such as CPR and the Heimlich to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
TEAM MEMBER
Chick-fil-A
01.2023 - 06.2024
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment
GENERAL ADMINISTRATOR
Watson & Associates
07.2022 - 12.2022
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members
- Prepared tax returns for clients and helped prepare and send them to clients and/or the IRS
- Coordinated with CPA to help pay the company's bills as well as her own personal bills
- Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed
- Monitored office inventory levels, replenishing stock efficiently while minimizing waste or excess spending on supplies
POS, CUSTOMER SERVICE, CASHIER
Kohl's
07.2021 - 05.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction
- Maintained current knowledge of store promotions and highlighted sales to customers
- Made sure to keep credit card productivity up and customer loyalty fresh as well
Education
High School Diploma -
Allatoona High School
Acworth, GA05.2023
Skills
- Problem-Solving
- Quality Inspections
- Positive Attitude
- Collaborative
- Product Knowledge
- Safe food handling
- Multitasking skills
- Exceptional communication
- Cash handling
- Team management
- Training employees
- Decision-making capabilities
- Increasing sales
- Quality control
- Food and beverage preparation
- Leadership Qualities
- Detail-oriented
- Task delegation
Timeline
Manager/ Server
Johnny's New York Pizza
07.2024 - Current
Lifeguard
White Water Over Six Flags
06.2024 - 08.2024
TEAM MEMBER
Chick-fil-A
01.2023 - 06.2024
GENERAL ADMINISTRATOR
Watson & Associates
07.2022 - 12.2022
POS, CUSTOMER SERVICE, CASHIER
Kohl's
07.2021 - 05.2022
High School Diploma -
Allatoona High School
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