Isabella Hiter
Fairfield
Summary
At Brook Tap House, I excelled in a high-pressure environment, showcasing my ability to multitask and maintain composure, ensuring customer satisfaction. My strong customer service skills and ability to collaborate effectively with team members led to consistently efficient service. I specialized in building rapport with guests, leveraging both my interpersonal and technical skills to enhance the dining experience.
Overview
2
2
years of professional experience
Work History
Waitress /Restaurant Server
Brook Tap House
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Hostess
Franklin Steak House
08.2023 - 08.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Daycare Worker
Central Elementary School
09.2023 - 06.2024
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged good behaviors using positive reinforcement methods.
Barista
PJ's Coffee House
11.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Sports Marketing And Management
Montclair State University
Montclair, NJ05-2027
High School Diploma -
West Essex Regional High School
North Caldwell06-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress /Restaurant Server
Brook Tap House
08.2024 - Current
Daycare Worker
Central Elementary School
09.2023 - 06.2024
Hostess
Franklin Steak House
08.2023 - 08.2024
Barista
PJ's Coffee House
11.2022 - 06.2023
Sports Marketing And Management
Montclair State University
High School Diploma -
West Essex Regional High School
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