Experience managing front desk operations for a heavily trafficked dental office. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Call Street Family Dentistry
01.2022 - Current
Scheduled, rescheduled, and cancelled appointments for dental patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Provided excellent customer service to create positive experiences and build patient trust.
Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
Managed office bookkeeping with insurance billing and patient payments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Completed new patient registrations in software to create accurate and comprehensive records.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Placed new supply orders, managed inventory and restocked clerical spaces.
Babysitter
Jessica Howard
06.2019 - Current
Played games, worked on puzzles, and read books to young children.
Transported children to and from school, medical appointments and extra-curricular activities.
Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Reassured children when upset providing emotional support and stability.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Prepared healthy, age-appropriate snacks and meals.
Administered medications, following strict instructions from parents and medical labels.
Monitored children's play activities to verify safety.