Isabella Jenkins
Pawsitive Pet Care Services
Charlotte,NC
6
years of professional experience
Results-driven Communication major specializing in Public Relations at East Carolina University. Demonstrated expertise in customer service, retail leadership, and business operations. Skilled in leading teams and resolving challenges in fast-paced settings. Actively pursuing opportunities in communications, public relations, marketing, sports, or customer engagement.
Work History
Founder & Owner
3 Years 8 Months- Founded and managed an independent pet care business serving local families.
- Coordinated scheduling, client communication, and daily operations to ensure smooth service delivery.
- Coordinate scheduling, client communication, and daily operations.
- Managed appointments, payments, and customer satisfaction, fostering a positive client experience.
- Exhibited responsibility by managing tasks efficiently, professionalism, and entrepreneurship.
Front Desk Associate
1 Year 2 Months- Welcomed members upon arrival at the studio. and created a welcoming studio environment.
- Handled class reservations efficiently to ensure optimal scheduling., membership accounts, and client check-ins.
- Greeted members and created a welcoming studio environment.
- Facilitated retail purchases and effectively promoted studio merchandise and membership packages to enhance member engagement.
- Assisted in selling memberships, class packages, and retail merchandise while helping the studio meet sales goals.
- Processed retail purchases and promoted studio merchandise and membership packages.
- Supported instructors during classes to enhance the learning experience. and management with daily studio operations.
- Assisted instructors and management with daily studio operations.
Shift Manager
1 Year 9 Months- Lead daily operations during high-volume shifts while maintaining excellent customer service.
- Supervised and supported team members to maintain high service standards in fast-paced environment.
- Promoted teamwork to streamline daily operations and improve staff collaboration.
- Train and mentor new employees on company procedures and customer service standards.
- Resolved customer concerns to enhance satisfaction and loyalty.
- Assist with opening and closing responsibilities, inventory, and maintaining store cleanliness.
Athletic Department Shadowing Experience
- Shadowed Assistant Athletic Director to understand collegiate athletics administration processes.
- Observed and assisted in event planning, game-day operations, and management of athletic department activities.
- Assisted in sports communications efforts by researching and writing press releases.
Receptionist
2 Years 7 Months- Scheduled appointments and coordinated front desk operations to ensure seamless service.
- Welcomed clients, fostering a positive first impression and enhancing customer experience.
- Answered phones and assisted customers with scheduling and service inquiries, ensuring efficient communication.
- Assisted with daily operations in a busy salon environment. in a fast-paced salon environment.
Education
Bachelor of Science - Communication
- Concentration: Public Relations
- Relevant Coursework: Introduction to Communication, Foundations of College Writing, Personal Finance
- Pre-College Sports Management Program
- Pre-College Sports Management & Communications Program
Skills
Customer Service
Leadership
Team Collaboration
Event Planning
Problem Solving
Visual Merchandising
Social Media Management
Conflict Resolution
Relationship Building
Public relations management
Customer support
Written communication
Microsoft Word
Team leadership
Teamwork
Event coordination
Task prioritization
Analytical thinking
Organizational skills
Conflict management
Client relationship management
Sales management
Cash management
Leadership Experience
- President, Sports Media Club, Coordinated coverage of school athletic events and student media projects.
- Travel Ambassador, ACIS Educational Tours, Recruited students for international educational travel opportunities., Earned a scholarship through successful recruitment efforts.
Awards
- ACIS Travel Scholarship Recipient, $1,000
- Delta Sigma Theta Jabberwock Winner, Leadership, Academics, Community Service
Timeline
Front Desk Associate
Pure Barre
06.2025 - 08.2026Read More
Athletic Department Shadowing Experience
Elizabeth City State University
07.2024 - 07.2024Read More
Shift Manager
Einstein Bros. Bagels
09.2023 - 06.2025Read More
Founder & Owner
Pawsitive Pet Care Services
01.2023 - CurrentRead More
Receptionist
Phoenix Hair Studio
01.2021 - 08.2023Read More
Syracuse University
from Pre-College Sports Management & Communications Program
Read More
Wake Forest University
from Pre-College Sports Management Program
Read More
East Carolina University
Bachelor of Science from Communication
Read More