Demonstrated proficiency in managing high-pressure scenarios through task prioritization and consistent adherence to professional standards.
Work History
Guest Service Agent (GSA)
1 Year 2 Months
Capital One Headquarters | 06.2025 - Current
Provided high-level customer service for VIP guests and executive-level clients, including senior leaderships from different corporations.
Coordinated and facilitate access to corporate facilities for executive-level visitors
Managed Microsoft Excel and Word to manage guest data, coordinate schedules, and prepare professional documents supporting executive facility operations
Maintained strong communication with internal teams to ensure efficient service and guest satisfaction
Merchandise Lead
2 Years 2 Months
Gabes | 04.2023 - 06.2025
Analyzed inventory levels and sales trends to ensure high-demand products were always available
Coordinated with team members to restock items in less than four hours, and maintained visually appealing merchandise areas
Contributed to increased sales in less than 6 months by maintaining product placement and promotional displays
Trained and supported team members, and maintained visually appealing merchandise areas
Event Assistance
1 Year 4 Months
R&H Staffing LLC | 12.2021 - 04.2023
Maintained organization and attention to detail in fast-paced, high-pressure environments
Quickly resolved on-site issues to ensure events ran smoothly without disruptions
Adapted to last-minute changes in a fast-paced environment while maintaining high service standards
Assisted in planning and coordinating events, ensuring all logistics were organized smoothly
Education
Bachelor of Science - Business, concentration in Finance
George Mason University | Fairfax, VA | 08.2026
GPA: 3.5
Award:Dean’s list
Associate of Science - Business Administration
Northern Virginia Community College | Alexandria, VA | 12.2025
Awards: Dean’s List (Fall 2023)
Presidential Scholar (Spring 2024, Fall 2024, Spring 2025, Fall 2025)
National Society of Collegiate Scholars Honor Roll
GPA: 3.7
High School Diploma
Thomas A. Edison High School | Alexandria, VA | 05.2023
IB Diploma
Virtual Business- Personal Finance
Awards: Academic Excellence Award (2021-2023)
Clubs: Spanish Honor Society, Latino Student Union, Crochet Club
GPA: 3.9
Skills
Budgeting
Microsoft office
Excel (pivot tables
VLOOKUP)
Client relationship
Communication
Critical thinking
Time management
Certification
AI Fundamentals
Corporate Finance Fundamentals
Microsoft Excel Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Guest Service Agent (GSA)
Capital One Headquarters
06.2025 - CurrentRead More
Merchandise Lead
Gabes
04.2023 - 06.2025Read More
Event Assistance
R&H Staffing LLC
12.2021 - 04.2023Read More
Thomas A. Edison High School
High School Diploma
Read More
Northern Virginia Community College
Associate of Science from Business Administration
Read More
George Mason University
Bachelor of Science from Business, concentration in Finance