Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Isabella Justiniano

Capital One Headquarters
Alexandria,Virginia
2
Languages
1
Certification
5
years of professional experience

Demonstrated proficiency in managing high-pressure scenarios through task prioritization and consistent adherence to professional standards.

Work History

Guest Service Agent (GSA)

1 Year 2 Months
Capital One Headquarters | 06.2025 - Current
  • Provided high-level customer service for VIP guests and executive-level clients, including senior leaderships from different corporations.
  • Coordinated and facilitate access to corporate facilities for executive-level visitors
  • Managed Microsoft Excel and Word to manage guest data, coordinate schedules, and prepare professional documents supporting executive facility operations
  • Maintained strong communication with internal teams to ensure efficient service and guest satisfaction

Merchandise Lead

2 Years 2 Months
Gabes | 04.2023 - 06.2025
  • Analyzed inventory levels and sales trends to ensure high-demand products were always available
  • Coordinated with team members to restock items in less than four hours, and maintained visually appealing merchandise areas
  • Contributed to increased sales in less than 6 months by maintaining product placement and promotional displays
  • Trained and supported team members, and maintained visually appealing merchandise areas

Event Assistance

1 Year 4 Months
R&H Staffing LLC | 12.2021 - 04.2023
  • Maintained organization and attention to detail in fast-paced, high-pressure environments
  • Quickly resolved on-site issues to ensure events ran smoothly without disruptions
  • Adapted to last-minute changes in a fast-paced environment while maintaining high service standards
  • Assisted in planning and coordinating events, ensuring all logistics were organized smoothly

Education

Bachelor of Science - Business, concentration in Finance

George Mason University | Fairfax, VA | 08.2026

GPA: 3.5

Award:Dean’s list

Associate of Science - Business Administration

Northern Virginia Community College | Alexandria, VA | 12.2025
  • Awards: Dean’s List (Fall 2023)
  • Presidential Scholar (Spring 2024, Fall 2024, Spring 2025, Fall 2025)
  • National Society of Collegiate Scholars Honor Roll
  • GPA: 3.7

High School Diploma

Thomas A. Edison High School | Alexandria, VA | 05.2023
  • IB Diploma
  • Virtual Business- Personal Finance
  • Awards: Academic Excellence Award (2021-2023)
  • Clubs: Spanish Honor Society, Latino Student Union, Crochet Club
  • GPA: 3.9

Skills

Budgeting
Microsoft office
Excel (pivot tables
VLOOKUP)
Client relationship
Communication
Critical thinking
Time management

Certification

  • AI Fundamentals
  • Corporate Finance Fundamentals
  • Microsoft Excel Certification

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Guest Service Agent (GSA)

Capital One Headquarters
06.2025 - CurrentRead More

Merchandise Lead

Gabes
04.2023 - 06.2025Read More

Event Assistance

R&H Staffing LLC
12.2021 - 04.2023Read More

Thomas A. Edison High School

High School Diploma
Read More

Northern Virginia Community College

Associate of Science from Business Administration
Read More

George Mason University

Bachelor of Science from Business, concentration in Finance
Read More
Isabella Justiniano