Isabella Khan

-Orchestrated exponential growth of the company’s online sales through Amazon, eBay, and Walmart Marketplace, resulting in record sales revenue of $110,000 for April 2020 through eBay
-Led a small, dynamic team, ensuring efficient and orderly packaging, which improved customer satisfaction by reducing order defects and returns
-Engaged with customers to stay on track with product trends, listings, and pricing
-Addressed and resolved customer service issues, setting a high standard for responsiveness and problem-solving, contributing to a 97% and 99.99% positive feedback rate for Amazon and eBay, respectively.

• Engaged in market research to identify emerging trends and customer preferences.
• Managed inventory control processes for seamless order fulfillment and customer satisfaction.
• Provided ongoing support for troubleshooting technical issues related to e-commerce platforms.
• Resolved problems with customers to maintain relationships and increase the return customer base.

• Managed front desk operations, ensuring efficient guest check-in for reservations.
• Addressed guest inquiries and resolved issues to enhance overall satisfaction.
• Monitored lobby area for cleanliness and organization, contributing to a welcoming environment for guests.
• Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
• Assisted guests with special requests.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques.
• Enforced policies and procedures to increase efficiency.