A motivated, dependable employee who comes prepared to work and acquire new skills. Fast learner, and takes well to constructive criticism. Someone who cares about customers, and takes pride in the service that is provided to them. Trained with expertise in personnel development, team collaboration and resolving issues with customers as well as management.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
02.2024 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Childcare Assistant
Bright Beginnings Home Daycare & Preschool
06.2018 - 09.2024
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Engaged with children individually to encourage physical activity and academic curiosity.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Maintained child-friendly environment by allowing frequent access to outdoor activities.
Offered parents daily reports outlining activities, behavior and accomplishments.
Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Trusted with the responsibility of training new employees.
Supported early language development through storytelling, songs, and interactive conversations with children.
Developed weekly lesson plans and activities to engage children and promote learning.
Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
Teacher/Childcare Assistant
Creative Kids Daycare
01.2021 - 09.2024
Assisted teachers with snack time, arts and crafts and putting children down for naps.
Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
Taught children based on a structured curriculum.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Engaged with children individually to encourage physical. activity and academic curiosity.
Maintained child-friendly environment by allowing frequent access to outdoor activities.
Offered parents daily reports outlining activities, behavior and accomplishments.
Server
Fentons Creamery
03.2022 - 01.2023
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Contributed to inventory management by monitoring stock levels.
Hostess
Perko’s Cafe & Grill
02.2020 - 04.2021
Took care of reservation and catering inquiries.
Handled to-go orders by phone, answered customer questions and informed of accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Documented reservations and communicated changes to guests.
Trusted with keeping cash drawer balanced, as well as handling all transactions for to-go customers.
Trained to multitask while handling multiples lines.
Education
Business Administration And Management
Cosumnes River College
Sacramento, CA
05.2024
Kinesiology
Cosumnes River College
Sacramento, CA
01.2022
Kinesiology
San Jose State University
San Jose, CA
08.2021
High School Diploma -
Capital Christian High School
Sacramento, CA
06.2021
Skills
Conversant in Spanish
Conflict and Complaint Resolution
Warm and Friendly
Emotionally Supportive
Reading Comprehension
Experiential Learning
Verbal and Written Communication
Socialization Techniques
Transactions and Cash Handling
Customer Service and Rapport
Accomplishments
Received employee of the month twice.
Was given a promotion within a month of starting a position.
Graduated high school Magna Cum Laude with a GPA of 4.1.