Isabella Knox
Albany,GA
Summary
Proven Front Desk Medical Receptionist with a track record of enhancing patient relations and streamlining appointment management at Albany Internal Medicine. Skilled in insurance verification and proficient in Athena One, I excel in delivering exceptional customer service and maintaining HIPAA compliance. Demonstrated ability to improve operational efficiency and patient satisfaction.
I am currently searching for a medical assistant position as I am in nursing school. I'm looking for a more hands on position in patient care.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
Albany Internal Medicine
Albany, USA
05.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information
- Experience with Athena One
Front Desk Medical Receptionist
Care Connect Urgent Care
Leesburg, USA
11.2023 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Experience with EClinical
Hostess/Server
Longhorn Steakhouse
Albany, USA
12.2022 - 11.2023
- Coordinated guest arrivals for smooth seating and enhanced dining experience
- Increased guest retention with friendly interactions and personalized service
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff
- Managed guest seating by coordinating reservations and optimizing table turnover
Sales Associate
Then and Now Boutique
Albany, USA
07.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
Education
Associate of Science - Nursing
Southern Regional Technical College
Tifton, GA05.2027
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Paperwork coordination
- Patient relations
- Documentation
- Telephone etiquette
- Proficient in Athena One
- Experience with Athena One
- Experience with EClinical
Timeline
Front Desk Medical Receptionist
Albany Internal Medicine
05.2024 - Current
Front Desk Medical Receptionist
Care Connect Urgent Care
11.2023 - 04.2024
Sales Associate
Then and Now Boutique
07.2023 - 10.2023
Hostess/Server
Longhorn Steakhouse
12.2022 - 11.2023
Associate of Science - Nursing
Southern Regional Technical College
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