Isabella Kolf
St Louis,MO
Summary
A dedicated and focused student pursuing a career in Sports Medicine Sales. Highly organized, self-motivated, and eager to take on new challenges. Strong background in customer service, time management, and task completion with attention to detail. Currently gaining hands-on experience in athletic training through work study and coursework, with an aim to further develop professional skills in a sports or medical setting.
Overview
6
6
years of professional experience
Work History
Shift Manager
Beauty Brands
12.2023 - Current
- Supervise staff and oversee daily store operations
- Provide exceptional customer service and product knowledge
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Student Athletic Trainer
KU Athletics
02.2022 - Current
- Assist with athlete hydration and injury prevention
- Provide first aid and taping for athletes during practices and games
- Communicated with head trainer and doctors about patient needs.
- Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
Desk Receptionist
Omni Physical Therapy
05.2022 - 05.2024
- Scheduled client appointments and handled insurance verification
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Increased overall organization with effective filing systems, allowing for easy retrieval of essential records and information.
Front Desk & Manager of Janitorial
Crunch Fitness
01.2023 - 11.2023
- Managed memberships, sales, and customer inquiries
- Supervised janitorial staff to maintain cleanliness and organization
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Host
23rd Street Brewery
09.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Desk Assistant
Stouffer Apartments
01.2022 - 08.2022
- Managed front desk operations, including customer service and administrative duties
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
Host and Server
Sushi Ai
12.2018 - 12.2021
- Welcomed guests and managed seating arrangements
- Developed strong interpersonal and customer service skills
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05.2025
High School -
Ladue Horton Watkins High School
St. Louis, MO05.2021
Skills
- Active listening and communication
- Independent and self-motivated
- Time management and organization
- Customer service expertise
- Problem-solving and decision-making
- Cash Handling
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
Extracurricular Activities
Ladue Varsity Softball, 2017-2021 Ladue Junior Varsity Soccer, 2018 Saint Louis Bandits Softball, 2018-2021 Ladue Camp for Kids (Volunteer), 2014-2018
Timeline
Shift Manager
Beauty Brands
12.2023 - Current
Front Desk & Manager of Janitorial
Crunch Fitness
01.2023 - 11.2023
Host
23rd Street Brewery
09.2022 - 01.2023
Desk Receptionist
Omni Physical Therapy
05.2022 - 05.2024
Student Athletic Trainer
KU Athletics
02.2022 - Current
Desk Assistant
Stouffer Apartments
01.2022 - 08.2022
Host and Server
Sushi Ai
12.2018 - 12.2021
Bachelor of Science - Exercise Science
University of Kansas
High School -
Ladue Horton Watkins High School
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