Isabella Koon
Prescott,AZ
Summary
Dedicated professional with extensive experience as a Cashier at Natural Grocers and IGA Grocery Store, excelling in customer service and cash handling. Demonstrated ability to improve customer satisfaction and loyalty through effective communication and problem-solving skills. Proven track record in maintaining accurate financial transactions and enhancing operational efficiency. Committed to leveraging product knowledge and empathy to exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Cashier
Natural Grocers
02.2024 - 11.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collect carts.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
IGA Grocery Store
02.2022 - 08.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Collect carts.
File Clerk
Southern Med
03.2021 - 08.2021
- Compiled, sorted and filed high volume of documents.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Added and updated records with current materials.
- Kept up-to-date on industry best practices for file management, continuously looking for ways to improve efficiency and organization within the department.
Education
High School Diploma -
Home School
Gilbert, SC07.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer relations
- Written and verbal communication
- Order taking
- Payment processing
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Product knowledge
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier
Natural Grocers
02.2024 - 11.2024
Cashier
IGA Grocery Store
02.2022 - 08.2022
File Clerk
Southern Med
03.2021 - 08.2021
High School Diploma -
Home School
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