Isabella Kovas
Normal,IL
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Royal Tea Room
01.2025 - 08.2025
- Delivered exceptional customer service, ensuring satisfaction through attentive and personalized interactions.
- Managed order accuracy and timely delivery, enhancing dining experience for guests.
- Collaborated with kitchen staff to streamline service flow, improving operational efficiency during peak hours.
- Trained new team members on menu offerings and service protocols, fostering a cohesive work environment.
Hostess
Allegory
12.2023 - 04.2024
- Greeted and seated guests, ensuring positive first impressions and efficient flow of service.
- Managed reservation system, optimizing seating arrangements for maximum occupancy.
- Coordinated with kitchen staff to communicate customer preferences and special requests.
- Trained new host staff on best practices for guest interaction and operational procedures.
Receptionist
Pro-Fix
11.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Midnight Automotive
11.2022 - 04.2023
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Maintained organized front desk area, ensuring a professional and welcoming environment.
- Assisting the business with order inquiries, providing accurate information and resolving issues promptly.
Hostess/Server
Grand Dukes Restaurant & Deli
05.2020 - 10.2022
- Greeted and seated guests, ensuring a positive first impression for all visitors.
- Managed reservation system, optimizing seating arrangements to enhance guest flow.
- Collaborated with kitchen staff to communicate wait times and special requests effectively.
- Trained new team members on customer service standards and restaurant protocols.
- Delivered exceptional customer service, ensuring satisfaction through attentive and personalized interactions.
Education
Bachelor of Arts - International Business
Illinois State University
Normal, Illinois, IL12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customer interaction
- Experienced with POS systems
- Time management and punctuality
Certification
- Food Handler's License
Languages
English
Native or Bilingual
Lithuanian
Native or Bilingual
French
Full Professional
Russian
Limited Working
Polish
Professional Working
Timeline
Server
The Royal Tea Room
01.2025 - 08.2025
Hostess
Allegory
12.2023 - 04.2024
Receptionist
Pro-Fix
11.2022 - 06.2023
Receptionist
Midnight Automotive
11.2022 - 04.2023
Hostess/Server
Grand Dukes Restaurant & Deli
05.2020 - 10.2022
Bachelor of Arts - International Business
Illinois State University
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