Isabella Krebs
Tulsa
Summary
Dedicated Customer Service Specialist providing skills to multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Experienced with team supervision and operational efficiency. Utilizes strong leadership to maintain productivity.
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
03.2025 - Current
- Supervised team members to ensure effective daily operations and high-quality customer service.
- Enforced company policies and procedures to ensure compliance and operational efficiency.
- Coordinated with other departments to streamline processes and improve customer experience.
- Assessed customer needs and recommended appropriate products and services to enhance satisfaction.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Representative
Alorica
08.2024 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations with Customer
Hostess
Olive Garden
10.2023 - 04.2024
- Used problem-solving skills to keep things running smoothly
- Communicated clearly with servers regarding guest needs or requests
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Maintained cleanliness of the lobby area, including wiping down tables
Play and Learn Staff
YMCA
09.2021 - 10.2023
- Used communication and leadership skills to play with and help educate children
- Worked under leadership guidance and alongside other staff members to meet organizational goals
- Collaborated with other staff members to ensure safety of all children while during our supervision
Education
High School -
Broken Arrow High School
Broken Arrow05.2024
Skills
- Complaint Handling & Resolution
- Detail Oriented
- Phone Etiquette
- Energetic and Efficient
- Multitasking
- Cash handling
- Positive attitude
- Team leadership
Timeline
Shift Leader
Walgreens
03.2025 - Current
Customer Service Representative
Alorica
08.2024 - 12.2024
Hostess
Olive Garden
10.2023 - 04.2024
Play and Learn Staff
YMCA
09.2021 - 10.2023
High School -
Broken Arrow High School