Isabella Langdon
La Jolla,CA
Summary
Dynamic and versatile hospitality professional with extensive experience in high-volume and upscale dining environments. Proven track record of delivering exceptional guest service while leading teams to excel in fast-paced, high-pressure settings. Expertise in staff training, wine and menu knowledge, and creating memorable guest experiences that foster loyalty and satisfaction. Passionate about fine dining and committed to upholding the highest standards of professionalism and hospitality excellence.
Overview
6
6
years of professional experience
Work History
Server/Cashier
Sushi Deli 1
09.2023 - Current
- Delivered attentive, personalized service to a high-volume guest base, creating a welcoming and professional dining experience.
- Maintained composure and precision under pressure while handling complex orders and special requests.
- Guided guests through menu selections with expert knowledge of ingredients and pairings, elevating the overall dining experience.
- Thrived in a team-oriented environment, adapting quickly to guest needs and supporting smooth kitchen communication
- Executed proper order handling and payments to ensure seamless service flow and guest satisfaction
- Demonstrated fine dining standards, including table presentation, pacing of courses, and upselling specialty items.
Manager, Server/Event Staff
Dolce Monachelli’s
04.2020 - 08.2023
- Managed high-end operations at upscale events, consistently exceeding sales goals and guest satisfaction benchmarks.
- Directed teams during record-breaking service days, contributing to the highest sales in the company’s 15-year history.
- Trained and mentored staff, fostering consistency and excellence in guest experience and service quality.
- Fostered lasting customer relationships through personalized service and product knowledge.
- Oversaw event logistics and high-volume service flow, ensuring flawless execution during weddings, galas, and corporate functions.
- Collaborated with chefs and management to curate tailored menu recommendations, including food and beverage pairings to enhance the guest experience.
- Represented the brand with professionalism, providing elevated hospitality standards in upscale dining and event settings.
Food Service Associate / Cashier (High-Volume Dining Hall)
Ocean View Terrace (UCSD Dining Services)
11.2019 - 03.2020
- Supported daily operations in UC San Diego’s busiest dining hall, managing multiple food stations and maintaining efficient, high-volume service during peak hours.
- Reduced waste by 20% through improved inventory management and portion control
- Maintained a clean, safe, and compliant environment, including experience working in a Halal-certified kitchen.
- Gained early leadership experience by training and onboarding new team members.
Education
Bachelor of Arts - Psychology
University of California San Diego
La Jolla, CA (Expected Graduation: 2028)Skills
- Guest Experience Enhancement
- Wine & Beverage Pairing Basics
- Attention to Detail
- Professionalism & Upselling Techniques
- Leadership & Staff Training
- Adaptability and Composure
- Social Media Marketing
- POS System Proficiency (TOAST)
Timeline
Server/Cashier
Sushi Deli 1
09.2023 - Current
Manager, Server/Event Staff
Dolce Monachelli’s
04.2020 - 08.2023
Food Service Associate / Cashier (High-Volume Dining Hall)
Ocean View Terrace (UCSD Dining Services)
11.2019 - 03.2020
Bachelor of Arts - Psychology
University of California San Diego