Isabella Laurel
Norman,OK
Summary
Efficient, Professional, Store Opener & Manager with a proven track record of high productivity and task completion. Experienced in inventory management, staff training, and providing excellent customer service in fast-paced environments. Strong communication, problem-solving, and organizational skills contribute to successful store setup and daily operations.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Store Opener
Popeyes Louisiana Chicken
Travel Work
01.2024 - Current
- Opened store in accordance with corporate policies and procedures.
- Maintained accurate records of merchandise inventory.
- Provided feedback on products from customers to management team.
- Tracked sales data to identify trends in customer preferences.
- Trained, managed and motivated employees to promote professional skill development.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Assistant General Manager
Popeyes Louisiana Chicken
Norman, OK
01.2024 - 08.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Coordinated projects by collaborating with other departments within the organization.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Developed marketing plans to promote products or services offered by the company.
- Monitored inventory levels and placed orders for new stock as needed.
- Developed and implemented effective strategies to maximize sales and profits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Met business targets with streamlined operations strategies.
- Coordinated with the General Manager to develop and implement strategic plans.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Senior Shift Supervisor
Slim Chickens
Norman, OK
04.2023 - 01.2024
- Developed training materials for new employees.
- Ensured that all staff followed safety protocols and procedures.
- Addressed any customer concerns promptly while providing excellent customer service.
- Conducted regular meetings with team members to discuss progress and address issues.
- Provided coaching and feedback to motivate staff to meet goals.
- Implemented initiatives designed to increase productivity and reduce costs.
- Coordinated communication between shifts regarding special projects or tasks.
Certified Trainer
Chipotle Grill
Norman, OK
2022.08 - 2023.03
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Associate of Applied Science - Political Science
OCCC
Oklahoma City, OK05-2026
Skills
- Store maintenance
- Promotional planning
- Employee engagement
- Sales monitoring
- Resource Planning
- Google Analytics
- Store growth planning
- Loss Prevention
- Policy Enforcement
- Employee Retention
- Self Motivation
- Customer Engagement
- Critical Thinking
- Sales Planning
- Quality Control
- Product Knowledge
- Employee Training
Certification
- ServSafe Certified
- Food Safety Certified
Accomplishments
- Honors Society
Languages
Spanish
Elementary
ASL
Limited
Timeline
Store Opener
Popeyes Louisiana Chicken
01.2024 - Current
Assistant General Manager
Popeyes Louisiana Chicken
01.2024 - 08.2024
Senior Shift Supervisor
Slim Chickens
04.2023 - 01.2024
Certified Trainer
Chipotle Grill
2022.08 - 2023.03
Associate of Applied Science - Political Science
OCCC
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