Isabella Lawlor Miller
Jasper,TN
Summary
Proven in enhancing patient satisfaction at Erlanger Baroness Hospital, I excel in critical thinking and customer service, achieving high efficiency and client loyalty. Skilled in conflict resolution and problem-solving, I consistently meet quality goals, fostering positive outcomes and safety in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Erlanger Baroness Hospital
Chattanooga, TN
02.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced stress for patients and families through effective communication and empathetic support.
Online Personal Shopper
Walmart
Kimball, TN
12.2021 - 02.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Customer Service Representative
Amazon
Chattanooga, TN
10.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assembly Team Member
Volkswagen
Chattanooga, TN
05.2017 - 10.2020
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Reduced waste in production by identifying areas for optimization and implementing changes accordingly.
- Quickly adapted to changes in production schedules or specific project requirements as they arose while still meeting tight deadlines consistently throughout employment tenure.
- Increased accuracy and consistency of assembled products through close attention to detail during each step of the process.
- Supported a culture of teamwork within the assembly team, actively seeking feedback from colleagues and offering assistance when needed to help ensure overall project success.
Direct Support Professional
Support Solutions
Chattanooga, TN
03.2016 - 05.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Delivery Driver
Dominos
Kimball, TN
05.2014 - 03.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
Central Prep Academy
Jasper, TN05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Complaint Handling
- Client Relations
- Follow-up skills
Timeline
Patient Care Technician
Erlanger Baroness Hospital
02.2024 - Current
Online Personal Shopper
Walmart
12.2021 - 02.2024
Customer Service Representative
Amazon
10.2020 - 12.2021
Assembly Team Member
Volkswagen
05.2017 - 10.2020
Direct Support Professional
Support Solutions
03.2016 - 05.2017
Delivery Driver
Dominos
05.2014 - 03.2016
High School Diploma -
Central Prep Academy