Isabella Lawlor Miller
Jasper,TN
Summary
Proven in enhancing patient satisfaction at Erlanger Baroness Hospital, I excel in critical thinking and customer service, achieving high efficiency and client loyalty. Skilled in conflict resolution and problem-solving, I consistently meet quality goals, fostering positive outcomes and safety in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Erlanger Baroness Hospital
02.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced stress for patients and families through effective communication and empathetic support.
Online Personal Shopper
Walmart
12.2021 - 02.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Customer Service Representative
Amazon
10.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assembly Team Member
Volkswagen
05.2017 - 10.2020
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Reduced waste in production by identifying areas for optimization and implementing changes accordingly.
- Quickly adapted to changes in production schedules or specific project requirements as they arose while still meeting tight deadlines consistently throughout employment tenure.
- Increased accuracy and consistency of assembled products through close attention to detail during each step of the process.
- Supported a culture of teamwork within the assembly team, actively seeking feedback from colleagues and offering assistance when needed to help ensure overall project success.
Direct Support Professional
Support Solutions
03.2016 - 05.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Delivery Driver
Dominos
05.2014 - 03.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
Central Prep Academy
Jasper, TN05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Complaint Handling
- Client Relations
- Follow-up skills
Timeline
Patient Care Technician
Erlanger Baroness Hospital
02.2024 - Current
Online Personal Shopper
Walmart
12.2021 - 02.2024
Customer Service Representative
Amazon
10.2020 - 12.2021
Assembly Team Member
Volkswagen
05.2017 - 10.2020
Direct Support Professional
Support Solutions
03.2016 - 05.2017
Delivery Driver
Dominos
05.2014 - 03.2016
High School Diploma -
Central Prep Academy
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