Isabella Lazo
Orlando
Summary
Proactive professional with experience in healthcare support, customer service, and project coordination. Skilled in patient eligibility screening, client communication, and managing high-volume workflows with accuracy and confidentiality. Strong background supporting construction and real estate projects through scheduling, client engagement, and cross-functional coordination. Currently pursuing Industrial Engineering with coursework in applied psychology and medical administration. Recognized for exceptional communication, adaptability, and a service-focused approach in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist and Advocate
Health Fund Solutions
07.2025 - Current
- Conduct comprehensive pre-screening evaluations for self-pay patients to determine eligibility for hospital sponsorship programs.
- Serve as a primary point of contact for patients nationwide through phone, live chat, and email, delivering clear guidance and support.
- Manage sensitive patient data with strict adherence to confidentiality and compliance standards.
- Document all interactions and case updates in internal systems with precision and attention to detail.
- Maintain high performance in a fast-paced environment, consistently meeting service level and productivity metrics.
- Collaborate with internal teams to resolve patient inquiries and ensure a seamless eligibility and enrollment experience.
Rental Sales Agent
ONE SWITCH
01.2025 - 07.2025
- Facilitated customer inquiries to provide accurate information about rental options and policies.
- Processed rental agreements efficiently, ensuring compliance with company regulations and customer satisfaction.
- Maintained organized inventory records to track vehicle availability and optimize rental operations.
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
Project Assistant
SOLMAR S.A
01.2018 - 12.2024
- Coordinated construction project activities, ensuring alignment between contractors, architects, and internal teams.
- Managed client communication, providing updates on project milestones, timelines, and required documentation.
- Participated in project planning by organizing schedules, materials, and workflow to support on-time execution.
- Guided prospective buyers through property options, presenting floor plans and project specifications with clarity.
- Monitored project progress and supported issue resolution to maintain quality and timeline adherence.
Education
Associate of Science - Industrial Engineering
Valencia College
Orlando, FLSkills
- Excellent written and oral communication
- Problem resolution
- Conflict resolution
- Time Management
- Multitasking
- Confidentiality & Compliance
- Team Work
- Adaptability
Certification
- Psychology Higher Level Certificate International Baccalaureate
- English A Certificate International Baccalaureate
- Spanish A Certificate International Baccalaureate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist and Advocate
Health Fund Solutions
07.2025 - Current
Rental Sales Agent
ONE SWITCH
01.2025 - 07.2025
Project Assistant
SOLMAR S.A
01.2018 - 12.2024
Associate of Science - Industrial Engineering
Valencia College