Isabella Leal
Sarasota,FL
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Hostess/Food Runner/Restaurant Busser
Samurai Japanese fusion
Sarasota, FL
08.2024 - 12.2024
- Assigned patrons to suitable tables according to server rotation.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Greeted guests upon arrival and escorted them to their tables.
- Took reservations from patrons by phone or online.
- Communicated with servers about new tables, changes in food availability and customer comments.e
- Communicated with servers about new tables, changes in food availability and customer comments.
- Informed patrons of specialties and features.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Resolved any customer complaints or issues quickly and professionally.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Hostess
Bar Italia
Lakewood Ranch, FL
04.2024 - 08.2024
- Provided menus to customers and answered questions regarding menu items.
- Greeted guests upon arrival and escorted them to their tables.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Monitored dining area to assess server capacity and estimate wait times.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Communicated clearly with kitchen staff regarding customer orders.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Monitored dining room activity to ensure compliance with health regulations.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Assigned patrons to suitable tables according to server rotation.
- Informed patrons of specialties and features.
- Assisted servers in bussing tables when needed during busy periods.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Front Desk Receptionist
Fiesta inn Cuernavaca
Morelos , Mexico
06.2017 - 11.2021
- Compiled and prepared reports and documents as requested.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Greeted visitors warmly and directed them to correct personnel or office.
- Assisted in the management of the company's social media accounts.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Collated, bound and stored computer-generated reports.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Assisted with scheduling appointments for clients and visitors.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Transcribed tapes and notes from meetings into prescribed formats.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Maintained a clean and organized reception area to uphold company image.
- Drafted professional business documents, spreadsheets, and correspondence.
- Responded to customer inquiries via phone, email, and in person.
- Managed company calendar and scheduled events.
- Provided administrative support including photocopying, faxing, and filing.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Retail Sales Associate
Florès Bella’s
Morelos , NM
01.2017 - 09.2021
- Assisted customers with finding the right product for their needs.
- Recommended, selected and located merchandise based on customer desires.
- Answered questions about current promotions and resolved issues according to store policies.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Promoted special offers and discounts to encourage additional purchases.
- Helped customers by answering questions and locating merchandise.
- Provided product information and answered customer questions.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Bagged or packaged purchases and wrapped gifts.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
GED -
Suncoast Technical College
Sarasota, FL10-2024
Skills
- Dining room management
- Guest complaint resolution
- Dining area maintenance
- Seating coordination
- Price memorization
- Kitchen staff coordination
- Seating arrangements
- Food inspection
- Effective customer upselling
- Performance improvement
- Positive and professional
- Food production
- Cleaning and sanitation
- Cleanliness maintenance
- Complaint handling
- Guest relations
- Table setting arrangements
- Phone etiquette
- Customer service expertise
- Bill computation
- Impression management
- High volume dining
- Table setting
- Takeout order processing
- Ordering procedures
- Effective multitasking
- Service prioritization
- Server support
- Hospitality service expertise
- Reservation coordination
- Food running
- Interactive communication skills
- Guest engagement
- Event planning
- Patience and empathy
- Strong interpersonal skills
- Front-of-house display creation
- Group reservations management
- Calm demeanor
- Customer service
- Point of sale systems
- Upselling
- Exceptional communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Timeline
Hostess/Food Runner/Restaurant Busser
Samurai Japanese fusion
08.2024 - 12.2024
Hostess
Bar Italia
04.2024 - 08.2024
Front Desk Receptionist
Fiesta inn Cuernavaca
06.2017 - 11.2021
Retail Sales Associate
Florès Bella’s
01.2017 - 09.2021
GED -
Suncoast Technical College
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