Isabella Ledesma
Wichita,KS
Summary
Experienced and passionate professional with over 5 years of expertise in managing operations within patient-centric medical offices. Proficiently oversees various areas including human resources, budgeting, supply management, and patient services. Skilled in developing and leading productive and efficient office staff to ensure smooth workflow and optimal patient care. Committed to contributing to high-volume medical practices by consistently delivering exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Clinic Manager
AXTELL CLINIC
04.2020 - Current
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by 85%
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Conducted regular audits of office procedures ensuring compliance with industry regulations
- Liaised with insurance companies to resolve billing discrepancies and facilitate timely reimbursement
- Served as a resource for staff regarding clinical guidelines, protocols, and best practices
- Mentored and coached staff members, fostering professional growth and development within the team
- Conducted regular audits to ensure adherence to documentation standards and regulatory requirements
- Collaborated with physicians to develop treatment plans for patients based on their individual needs
- Developed and implemented policies and procedures to ensure compliance with HIPAA regulations
- Managed department budget effectively while maintaining high-quality patient care standards
- Managed the scheduling and assignment of staff members, ensuring adequate coverage for all shifts
- Monitored and evaluated employee performance, providing constructive feedback and implementing improvement plans as needed
- Coordinated with vendors to procure necessary medical supplies within budget constraints
- Developed relationships with healthcare providers in the community to facilitate referrals and collaborations
- Stayed up-to-date with advancements in medical technology, treatment options, and best practices through continuous education opportunities
- Reduced medication errors by 95% by implementing barcode scanning system for medication administration
- Conducted regular audits of billing processes to identify potential errors or fraudulent activities; implemented corrective actions as needed
- Managed the credentialing process for healthcare providers, ensuring compliance with licensing requirements
- Collaborated with medical providers to optimize clinic workflow, resulting in increased patient throughput without sacrificing quality of care
- Implemented a patient feedback system to gather insights on areas of improvement; analyzed data and implemented changes accordingly
- Developed and maintained relationships with local healthcare organizations and community resources to facilitate patient referrals
- Instituted a comprehensive training program for new hires, ensuring consistent onboarding and adherence to office policies
- Educated staff on proper handling of sensitive patient information in accordance with privacy laws
- Demonstrated strong leadership skills by motivating team members towards achieving departmental goals on time.
Certified Ophthalmic Assistant
Vision surgery consultants-Wichita, KS
10.2018 - 03.2020
- Performed Eye exams for the Doctors
- Interviewed and recorded patient medical history via electronic data entry
- Doing diagnostic testing
- Rooming patients
- Taking patients history
- Refilling patients prescriptions as needed
- Returning phone calls to patients and pharmacies
- Documented appointment details, maintaining patient charts with detailed notes
- Administrated visual field tests, eye drop administration for dilation, tonometry, fluorescein angiography gdx, refract patients
- Assisted doctors in minor surgeries
- Provided proper drops to prepare patients for Yag surgeries
- Conduct out of office referrals to various medical physicians.
Optical Technician/Store Manager
Stanton Optical-Wichita, KS
08.2016 - 09.2018
- Conduct basic eye examinations
- Take customers' eye measurements
- Fill prescriptions from optometrists and ophthalmologists
- Making spectacle lenses
- Charting
- Educate patients, customers, and store visitors about eye health and eyewear
- Assist customers in choosing eyeglasses and frames.
Education
High school or equivalent -
Andover ecademy
Associate of Applied Science -
Butler Community College
Andover, KS05.2019
Skills
- Microsoft office (10 years)
- Microsoft excel (10 years)
- Excellent management skills (7 years)
- EMR Systems
- Phlebotomy
- Medical Receptionist
- Medical Scheduling
- Insurance Verification
- Medical Office Experience
- Patient Care (9 years)
- Experience Administering Injections
- Content development
- Medical billing
- Anatomy knowledge
- Hospital experience
- Triage
- Clerical experience (9 years)
- Business development
- Communication skills
- Supervising experience
- Accounting
- Organizational skills
- Accounting software
- Accounts receivable
- Analysis skills
Certification
- ServSafe
- CPR Certification
- Driver's License
- Certified Provider Credentialing Specialist
- Non-CDL Class C
- COA- Certified Opthalmic Assistant
Horseback riding, reading, painting, quilting
Obtained my COA while working for Vision Surgery Consultants.
Additional Information
I will go above and beyond for my patients and my employees making sure they are taken care of
Timeline
Medical Clinic Manager
AXTELL CLINIC
04.2020 - Current
Certified Ophthalmic Assistant
Vision surgery consultants-Wichita, KS
10.2018 - 03.2020
Optical Technician/Store Manager
Stanton Optical-Wichita, KS
08.2016 - 09.2018
High school or equivalent -
Andover ecademy
Associate of Applied Science -
Butler Community College
- ServSafe
- CPR Certification
- Driver's License
- Certified Provider Credentialing Specialist
- Non-CDL Class C
- COA- Certified Opthalmic Assistant
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