Isabella Leon
OKINAWA,JAPAN
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hard working, self motivated, ethical, and detail-oriented.Constantly seeking ways to improve and advance in multiple ways possible. Current college student with excellent research, technical and problem-solving skills. Detail oriented and able to learn new concepts quickly. Experienced in the hospital EPIC system and well versed in multiple military related insurances such as tricare prime, select, for life and the VA. This has allowed me to work confidently with the military community.
Overview
2
2
years of professional experience
Work History
Patient Representative
Yuma Regional Medical Center
Yuma, Arizona
02.2024 - 06.2024
- Provided customer service to patients by answering questions and addressing complaints.
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Performed data entry tasks for patient information into electronic health record systems.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Greeted visitors and answered phones in a professional manner.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Coordinated with clinical staff to ensure timely care for patients.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
Phlebotomist
Csl Plasma
Yuma, Arizona
09.2023 - 01.2024
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored patients for reactions and verified sample quality.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Collections Specialist
Blood bank of Hawaii
07.2022 - 12.2022
- Obtained blood samples for medical testing and transfusion through venipuncture and capillary puncture
- Reviewed and verified specimen handling and laboratory results
- Communicated with patients with compassion while keeping medical information private
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Explained policies, procedures and services to patients
- Observed patient for unusual reactions or event to take appropriate action under established guidelines
- Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique
Old Navy Brand associate
Old Navy, Gap
03.2022 - 06.2022
- Connected closely with colleagues and collaborated successfully to achieve group goals
- Promoted positive company image through superior customer service experiences
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards
Education
Highschool Diploma -
Kadena High School
06.2021
Skills
- Group facilitation
- Patient scheduling
- Skill building
- Scheduling
- Written communication
- Coordination
- Time management
- Social perceptiveness
- Patient Confidentiality
Timeline
Patient Representative
Yuma Regional Medical Center
02.2024 - 06.2024
Phlebotomist
Csl Plasma
09.2023 - 01.2024
Collections Specialist
Blood bank of Hawaii
07.2022 - 12.2022
Old Navy Brand associate
Old Navy, Gap
03.2022 - 06.2022
Highschool Diploma -
Kadena High School
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