Isabella Lodico
Lisle,IL
Summary
Handles team needs with extreme thinking strategies, along with a strong focus on daily requirements. Well-coordinated planner and successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and reliable effort.
Overview
6
6
years of professional experience
Work History
Camp Counselor
Wayne Winfield Area Youth Family Service
2024.06 - Current
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Worked with children of varying age, interest, skill, and developmental levels.
Shift Leader
Crumbl Cookies
2023.08 - Current
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Server
Q BBQ
2022.09 - 2023.05
- Cultivated warm relationships with regular customers.
- Presented menus to patrons and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
Cashier/Manager on Duty
Ace Hardware
2020.05 - 2021.08
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Built positive relationships with customers to increase repeat business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Concessions Worker
Jonamac Apple Orchard
2018.08 - 2018.11
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Arts - Psychology/ Social Work
Benedictine University
Lisle, IL05.2024
Skills
- Team Supervision
- Daily workflows
- Issue Resolution
- Flexible Schedule
- Team Leadership
- Strong verbal and written communication
- Cash Handling
- Team motivation
- Positive Attitude
Timeline
Camp Counselor
Wayne Winfield Area Youth Family Service
2024.06 - Current
Shift Leader
Crumbl Cookies
2023.08 - Current
Server
Q BBQ
2022.09 - 2023.05
Cashier/Manager on Duty
Ace Hardware
2020.05 - 2021.08
Concessions Worker
Jonamac Apple Orchard
2018.08 - 2018.11
Bachelor of Arts - Psychology/ Social Work
Benedictine University
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