Isabella Lomeli

• Placed completed orders in labeled storage carts pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts to fulfill orders using the shortest and most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

FOH

• Addressed customer concerns, complaints and questions.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Oversaw cash handling procedures and maintained accurate records.
• Trained new hires on company policies, procedures, and customer service expectations.
• Created and managed schedules and found coverage for short shifts.
• Assisted with cash register operation, serving, food delivery app orders, and cleaning tables and restaurant as needed.

BOH

• Oversaw food preparation and monitored safety protocols.
• Checked and monitored inventory levels to reorder items.
• Monitored employee food handling, safety, and COVID regulations.
• Assisted with food prep, cooking on the line, and kitchen closing procedures.