Isabella Lopez
Moreno Valley,CA
Summary
Resourceful Order Picker familiar with quality control and organizing packages. Team player consistently selected to mentor new warehouse employees. Recognized for meeting quotas, deadlines and quality standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Orderfiller
Walmart/Sams Club
Perris, CA
11.2021 - Current
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Verified accuracy of order picking by comparing items picked to customer invoices.
- Organized shipments according to size, weight, destination, delivery method, and urgency of order.
- Ensured that all shipping documents were accurate and complete before sending out packages.
- Inspected outgoing shipments for conformance with customer specifications.
- Worked closely with other departments to resolve discrepancies between orders placed and those shipped or received.
- Provided excellent customer service when answering inquiries about product availability or delivery status.
- Efficiently filled orders using hand-held scanners.
- Maintained cleanliness of work area at all times.
- Collaborated with team members to achieve daily goals set by management.
- Resolved issues related to incorrect deliveries promptly and efficiently.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
Sales Associate
BevMo
Moreno Valley, CA
03.2021 - 10.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Customer Service Representative
Moss Bros. Auto
Moreno Valley, CA
04.2019 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Hostess
Shakey's Pizza
Maple Valley, CA
03.2015 - 04.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers in bussing tables when needed during busy periods.
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06-2014
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Product Location
- Interdepartmental communication
- Workload priorities
- Production line operations
- RF scanning devices
- Boxing and labeling
- Mentoring and training
- Warehouse Safety
- Data entry proficiency
- Heavy Lifting
Languages
English
Professional
Affiliations
- I have taught a religious education class at my church for high school students looking to fulfill their sacrament of conformation.
- I volunteered at AYSO 2010-2014 helping referee games and help coach younger teams
References
References available upon request.
Timeline
Orderfiller
Walmart/Sams Club
11.2021 - Current
Sales Associate
BevMo
03.2021 - 10.2021
Customer Service Representative
Moss Bros. Auto
04.2019 - 09.2020
Hostess
Shakey's Pizza
03.2015 - 04.2019
High School Diploma -
Canyon Springs High School
Some College (No Degree) -
Riverside City College
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