Isabella Lopez
Cincinnati,OH
Summary
Proactive professional with a solid background in team supervision and customer service. Recognized for strong communication skills and creative problem-solving, committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Peach Cobbler Factory
08.2023 - 01.2026
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer inquiries and complaints promptly, ensuring a positive dining experience.
- Monitored staff performance, providing feedback to promote professional growth and adherence to policies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Back of House Team Member
Dirty Dough
01.2022 - 02.2023
- Operated kitchen equipment to prepare dough and baked goods efficiently.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Collaborated with team members to ensure timely product delivery during peak hours.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Monitored food quality and presentation, ensuring adherence to company standards.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
Back of House Team Member
Jet's Pizza
02.2021 - 11.2021
- Trained new team members on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency in production areas.
- Coordinated with front-of-house staff to streamline order fulfillment and customer service interactions.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
Education
High School Diploma -
University of Cincinnati
Cincinnati, OH04-2029
Skills
- Problem-solving
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Conflict resolution
Certification
- [Food Safety Certification] Training
Languages
English
Full Professional
Spanish
Elementary
Timeline
Shift Leader
Peach Cobbler Factory
08.2023 - 01.2026
Back of House Team Member
Dirty Dough
01.2022 - 02.2023
Back of House Team Member
Jet's Pizza
02.2021 - 11.2021
High School Diploma -
University of Cincinnati