Hi, I’m
Isabella Luna
Optician
Santa Clara,CA
Summary
Enthusiastic with excellent writing and communication ability. I am ambitious with excellent research, time management and problem solving skills. Level-headed, remains calm and effective in extremely difficult and stressful situations.
Overview
11
years of professional experience
Work History
Silicon Valley Eyecare Optometry & Contact LensesSanta Clara, California
Optician
02.2021 - Current
Job overview
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Silicon Valley OptometryCupertino, California
Optical Technician
09.2018 - 02.2021
Job overview
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
Employment And Community OptionsSan Jose, California
Job Coach
09.2017 - 09.2018
Job overview
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Kept detailed records of individual histories, scores, and documents.
Costco WholesaleSunnyvale, CA
Food Service Associate
06.2017 - 09.2017
Job overview
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Dippin' Dots Ice CreamMilpitas, CA
Cashier/Server
10.2014 - 03.2015
Job overview
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assembled food orders while maintaining appropriate portion control.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
SafewaySanta Clara, CA
Cashier
06.2013 - 08.2013
Job overview
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Consistently provided friendly guest service and heartfelt hospitality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
Education
Mission College
GED
Current
Skills
- Quick learner
- Organized multi-tasker
- Friendly and helpful
- Valid California driver’s license
- Service-oriented
- Courteous and helpful
- Dependable
- Self-sufficient
- Emotionally supportive
Timeline
Optician
Silicon Valley Eyecare Optometry & Contact Lenses
02.2021 - Current
Optical Technician
Silicon Valley Optometry
09.2018 - 02.2021
Job Coach
Employment And Community Options
09.2017 - 09.2018
Food Service Associate
Costco Wholesale
06.2017 - 09.2017
Cashier/Server
Dippin' Dots Ice Cream
10.2014 - 03.2015
Cashier
Safeway
06.2013 - 08.2013
Mission College
GED
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