Summary
Overview
Work History
Education
Skills
Accomplishments
Play and watch sports, read books, listen to podcasts and music, dance, travel, try new food.
Languages
Timeline
Generic

Isabella Magana

Chicago,IL

Summary

Dynamic and results-oriented professional with a proven track record at Qdoba Eats, excelling in customer service and team collaboration. Demonstrated leadership by mentoring new staff and enhancing customer satisfaction through attentive service. Skilled in cash handling and bilingual communication, adept at fostering positive relationships and driving efficiency. Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.

Overview

6
6
years of professional experience

Work History

Staff Member

Qdoba Eats
08.2023 - 05.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.

Regular Employee

Menasha Packaging Company
05.2023 - 08.2023
  • Engaged in completing all the tasks given, following step by step in order to deliver the best quality, and completing all orders.

Regular Employee

Astoria Wire Metals
05.2022 - 06.2022
  • Established clear expectations and guidelines for employee behavior, maintaining consistent discipline standards across the work environment.
  • Engaged in shaping the metals, following step by step all tasks, and delivering the product at its best form possible.
  • Maintained tasting room retail area and created merchandise displays.

Cashier

Supermarket/Groceries Store
06.2018 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Illinois State University
Normal, IL
05.2027

Skills

  • Strong teamwork
  • Cleaning and organization
  • Customer service understanding
  • Cleaning skills
  • Customer relations skills
  • Cash Handling
  • Customer Support
  • Leadership Qualities
  • Employee Mentoring
  • Project assistance
  • Bilingual

Accomplishments

  • Supervised team of 3 staff members.
  • Resolved product issue through consumer testing.
  • Achieved upsells.

Play and watch sports, read books, listen to podcasts and music, dance, travel, try new food.

Playing and watching sports is a great way to unwind and get caught up in the excitement of competition. Whether it's soccer, basketball, or volleyball, there's always something captivating about skilled athletes pushing themselves to the limit.
Reading books is a passion of mine. Whether it's diving into a gripping novel, exploring a fascinating non-fiction topic, or getting lost in poetry, books offer endless opportunities for learning and escape.
Listening to podcasts is another favorite pastime. I enjoy the variety of topics available, from science and technology to history, storytelling, and comedy. It's a fantastic way to stay informed and entertained while going about daily tasks.
Music is a constant companion in my life. Whether I'm in the mood for relaxation, motivation, or simply want to groove to some beats, there's a genre or artist for every occasion.
Dancing is a wonderful way to express myself and let loose. Whether it's hitting the dance floor with friends or simply moving to the rhythm at home, dancing always lifts my spirits. I used to do Folklore dance during high school in Mexico. Thus, I was recognized for participating in festivals and cultural festivals such as the Mexican Independence parade, The Mexican Revolution Parade, graduation dates, and academic events.
Traveling is an adventure I relish. Exploring new places, experiencing different cultures, and meeting people from diverse backgrounds broadens my horizons and enriches my life in countless ways.
And of course, trying new food is one of life's greatest pleasures. Whether it's sampling exotic dishes from around the world or indulging in local delicacies, I'm always eager to expand my culinary palate and savor new flavors. My favorite cuisine food are the Mexican, Italian and Asian by far. 


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Staff Member

Qdoba Eats
08.2023 - 05.2024

Regular Employee

Menasha Packaging Company
05.2023 - 08.2023

Regular Employee

Astoria Wire Metals
05.2022 - 06.2022

Cashier

Supermarket/Groceries Store
06.2018 - 08.2021

High School Diploma -

Illinois State University
Isabella Magana