ISABELLA MANNING
San Diego,CA
Summary
Goal-oriented customer service expert with years of experience. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
Waitress experience in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders and putting smiles on people faces.
Overview
8
8
years of professional experience
Work History
Server
South of Nicks ( Fine Dining )
San Diego, CA
06.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Snooze AM Eatery
01.2019 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted pancakes, top selling items and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Salesman
REVO
San Diego, CA
08.2021 - 07.2022
- In charge of generating new leads, prospects, and business
- Experienced in overcoming objections with door-to-door sales while pitching prospects on product line
- Managed new business while handling optimal customer service with existing business
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Customer Service Manager
MCG Logistics (Remote)
Mission Viejo, CA
01.2020 - 07.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Resolved concerns with products or services to help with retention and drive sales
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Organized client contracts, records and reports to strengthen traceability.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Server
Mercado
Los Angeles, CA
01.2018 - 01.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Increased sales significantly by upselling higher-end products to customers
- Cultivated warm relationships with regular customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Informed customers about specials, upselling additional food and drink items.
- Refilled drinks and checked with diners to meet specific needs.
Associate
In-N-Out Burger
Laguna Hills, CA
01.2016 - 01.2018
- Completed 6 levels of training and advanced quickly, was promoted in record breaking time
- Educated new hires on company policies and procedures by designing and developing training programs
- Mentored and coached other team members to meet daily sales goals
- Maximized customer interactions by promptly identifying needs and wants.
Education
Associate of Business Administration - Communication Studies
University of San Diego
06.2022
Associate of Arts: Associate of Arts - Business
Musicians Institute
Skills
- Problem-Solving
- Customer Service
- Sales Goals Attainment
- Time Management
- Teamwork and Collaboration
- Verbal and Written Communication
- Outgoing Personality
Passion's
Lions Heart Orange County, CA.
An active volunteer for this nonprofit organization that connects volunteers to opportunities with many nonprofits, creating empathy and compassion while building a shareable portfolio of achievements. Examples of significant volunteer activities include Beach Cleanup, UHospice, and helping children with Down Syndrome.
Timeline
Server
South of Nicks ( Fine Dining )
06.2023 - Current
Salesman
REVO
08.2021 - 07.2022
Customer Service Manager
MCG Logistics (Remote)
01.2020 - 07.2021
Server
Snooze AM Eatery
01.2019 - Current
Server
Mercado
01.2018 - 01.2020
Associate
In-N-Out Burger
01.2016 - 01.2018
Associate of Business Administration - Communication Studies
University of San Diego
Associate of Arts: Associate of Arts - Business
Musicians Institute
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