Isabella Mardis
Salem,OR
Summary
Detail-oriented individual with a proven track record of excellence in reception, administration, and transferrable skills. Delivers proactive customer service in professional environments, paying meticulous attention to detail. Proficient in accurate data entry, reservation management, and possesses diverse knowledge for effective problem resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reception
Chemeketa Community College
05.2023 - Current
- Oversaw data entry for over 100 students in order to facilitate grant reporting and assistance for bilingual grant navigation.
- Monitored reception area, greeted guests and escorted individuals to office locations.
- Performed administrative tasks such as copying, faxing, and reception work with accuracy and efficiency.
- Maintained clean reception area to promote positive, professional environment for students and visitors.
- Supported reception desk, receiving phone calls, and maintaining dean and faculty schedules.
- Handled general office work such as typing, record and file maintenance, document/spreadsheet creation, and mail distribution.
- Oversaw reception support, answering phones and greeting or escorting visitors.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and student record updates.
- Cross-trained in front-office procedures to back up reception staff.
- Monitored and procured needed supplies for office, reception and mailroom.
Custodian
Salem Convention Center
10.2022 - 05.2023
- Custodial services for 50-1,000 people at a time
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated buffers and burnishers to clean and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Administrative Assistant
Salem Pain & Spine Specialists
05.2022 - 08.2022
- Acquired and applied knowledge of specialized terminology and procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained 4 specialized provider schedules in order to enhance and maintain excellent patient experience.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in quality patient care.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Documented and scanned financial intake information.
- Fast-paced problem resolution.
Clinical Receptionist
Helena Indian Alliance
07.2021 - 05.2022
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 4-physician general medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
Customer Service Representative
Brooklyn Pizza and Pasta
05.2021 - 06.2021
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked well in a team environment and independently.
Online Business Manager
Etsy
02.2021 - 05.2021
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Skills
- Time Management
- Team Building
- Multitasking
- Customer Service
- Computer Skills
- Excellent Communication
- Problem Resolution
- Organization
Certification
- Narcan Certified
- CPR Certified
Volunteer Experience
05/01/16 - 05/31/21, ATAC (Afterschool Teen Art Council), Leadership, Directing and organizing a team to execute successful projects and events, Administrative project planning, Team building and effective communication, Maintaining detailed project files and ideas, Group representation and advocacy
References
- Karla Hale, 503-399-5140, Director of Education Chemeketa Community College, 4000 Lancaster Dr NE, Salem, OR, 97304
- Timor Saffary, 503-399-5027, Dean of Math, Engineering, and Computer Science, Chemeketa Community College, 4000 Lancaster Dr NE, Salem OR, 97304
- Sharon Hedstrom, 406-449-5796 Ext. 314, 406-459-9565, Registered Nurse, Leo Pocha Memorial Clinic, 501 Euclid Avenue, Helena, MT, 59601
Timeline
Reception
Chemeketa Community College
05.2023 - Current
Custodian
Salem Convention Center
10.2022 - 05.2023
Administrative Assistant
Salem Pain & Spine Specialists
05.2022 - 08.2022
Clinical Receptionist
Helena Indian Alliance
07.2021 - 05.2022
Customer Service Representative
Brooklyn Pizza and Pasta
05.2021 - 06.2021
Online Business Manager
Etsy
02.2021 - 05.2021
- Narcan Certified
- CPR Certified
Similar Profiles
Axel Avendano LopezAxel Avendano Lopez
Chemeketa Program Assistant at Chemeketa Community CollegeChemeketa Program Assistant at Chemeketa Community College
Sandra KelloggSandra Kellogg
Dean of Health Sciences at Chemeketa Community CollegeDean of Health Sciences at Chemeketa Community College
Annette GorremansAnnette Gorremans
Nurse Educator at Chemeketa Community CollegeNurse Educator at Chemeketa Community College