Isabella Marinaro
Houston,TX
Summary
Highly-motivated bilingual employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Adept in various social media platforms and office technology programs. Highly organized, and skilled in written and verbal communication. A strong leader who works well under pressure, and exudes positivity. Committed to utilizing my skills to help others, while working towards the mission of a company. Former collegiate Division I and professional athlete. Bilingual, hardworking, and ready to join my next team.
Overview
6
6
years of professional experience
Work History
Seasonal Educator
Lululemon
Houston, TX
11.2023 - 01.2024
- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
- Also worked as a part time educator from November 2020-January 2021.
Interpreter
Transperfect Connect
07.2022 - 10.2023
- Interpret phone calls between English and Non-English (Spanish) speakers in all areas; government contracted USCIS (asylum), insurance companies, banks, claims and disputes, courts, psychologists/psychiatrists. Interpret accurately and maintain composure during difficult and/or emotional calls.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Professional Soccer Player
Club Leon
Leon, Guanajuato
01.2022 - 05.2022
- Played for Club Leon that participates in Liga MX Femenil in Mexico.
- Maintained fitness through regular practice sessions and gym workouts.
- Managed nutrition intake to maximize performance levels on the field.
- Attended promotional events such as press conferences and interviews.
- Demonstrated sportsmanship by displaying good behavior while competing.
Interpreter
CyraCom
06.2020 - 01.2021
- Interpret phone calls between English and Non-English (Spanish) speakers in all areas; Hospitals/Medical, insurance companies, banks, claims and disputes, courts, 911, psychologists/psychiatrists.
- Interpret accurately and maintain composure during difficult and/or emotional calls.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Hostess
Amalfi Ristorante & Bar
11.2017 - 01.2021
- Assisted in planning and executing events, including coordinating menus and preparing tables
- Assisted with invoice entry in accounting books
- Supported management in resolving customer service and food related issues to maintain guest satisfaction
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Continually adapted and excelled in a fast-paced environment
- Monitored the dining room and made seating changes as necessary.
Education
Master of Legal Studies - Business
American University
05.2024
Bachelor of Science - Psychology
University of Texas Rio Grande Valley, UTRGV
Skills
- Dependability
- Highly responsible and reliable
- Detail oriented and highly organized
- Attention to Detail
- Bilingual in English and Spanish
- Critical thinking
- Decision making/Problem Solving
- Time management
- Written/verbal interactive communication
- Teamwork/Collaboration
- Leadership
- Integrity/Honesty
- Self-Awareness
- Discipline
- Adaptability/Agility
Timeline
Seasonal Educator
Lululemon
11.2023 - 01.2024
Interpreter
Transperfect Connect
07.2022 - 10.2023
Professional Soccer Player
Club Leon
01.2022 - 05.2022
Interpreter
CyraCom
06.2020 - 01.2021
Hostess
Amalfi Ristorante & Bar
11.2017 - 01.2021
Master of Legal Studies - Business
American University
Bachelor of Science - Psychology
University of Texas Rio Grande Valley, UTRGV