Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Marinello

Manalapan,NJ

Summary

Proven track record of enhancing patient flow and reducing wait times at Franklin Medical Care by implementing efficient appointment scheduling and reminder systems. Excelled in maintaining HIPAA compliance and fostering strong patient relationships through warm and effective communication. Skilled in EMR/EHR and adept at multitasking under pressure, consistently delivering high-quality customer service.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

Franklin Medical Care
05.2022 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Assisted with medical coding and billing tasks.

Restaurant Waitress

Applebee's Grill + Bar
03.2021 - 05.2022
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.

Daycare Assistant Teacher

Ivy League Day Camp
09.2018 - 06.2019
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Complied with strict safety and organizational regulations, policies and procedures.
  • Updated records of contact, medical and progress information.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

High School Diploma -

Manalapan High School
Manalapan, NJ
06.2019

Skills

  • Warm and Friendly
  • Team Player
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Collaborative Relationships
  • Phone Inquiries
  • Guest Satisfaction
  • Customer Needs Assessments
  • Cool Under Pressure
  • High-Volume Dining
  • Adaptable and Flexible
  • Letter Preparation
  • Referral Verification
  • Payment Collection
  • HIPAA Compliance
  • Medical Terminology
  • Records Management
  • Insurance Verification
  • Electronic Medical Records
  • Patient Registration
  • Appointment Scheduling
  • Telephone Etiquette
  • Patient Scheduling
  • Paperwork Coordination
  • Proficient in EPIC SYSTEMS/ Practice Fusion
  • Reminder Calls
  • Insurance Claims
  • EMR / EHR
  • Attention to Detail
  • Multitasking
  • Time Management

Timeline

Medical Receptionist

Franklin Medical Care
05.2022 - Current

Restaurant Waitress

Applebee's Grill + Bar
03.2021 - 05.2022

Daycare Assistant Teacher

Ivy League Day Camp
09.2018 - 06.2019

High School Diploma -

Manalapan High School

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Isabella Marinello