Isabella McLachlan
Powhatan,VA
Summary
As a student putting myself through college, obtaining a degree has been the number one priority these last four years. Working hard to get myself to the point at which I'm at today and only hope to continue to aspire for success. I have remained a dedicated employee of Starbucks, continuing to be an invaluable contributor to whatever is asked of my ability. I work hard and never fail to meet expectations as my reputation of outstanding partnership is strived for. Throughout my years at the store, I have been asked by many managers and shifts lead to accept a management position, however with school and my career aspirations outside of Starbucks, I have declined to better my future progress allocating more effort to my educational ambitions.
I bring focused, undeniable strength to any task I put my mind to with exceeding interpersonal communication skills. Respecting everyone and anyone will and has always been a core value of my own, reflecting my enthusiasm and eagerness to better any environment in which I'm put.
Overview
5
5
years of professional experience
Work History
Lead Barista
Starbucks
09.2019 - Current
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Team Member
Bruster's Real Ice Cream
09.2019 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Ran/closed the store solo, effectively and to company standards.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
Bachelor of Science - Biology
Virginia Commonwealth University
Richmond, VA05.2024
Skills
Throughout my working experience I have gained a multitude of skills from interpersonal resolutions to being an effective, valuable asset to my working environment I am diligent, assertive, and assiduous with every aspect of my life and do above and beyond what is asked to prove how much of an asset I can be I am flexible with my abilities and strive for excellence with a hardworking nature One of my biggest strengths is the positivity I have to offer, staying optimistic and ready to face whatever challenges may occur
My previous store manager had the hopes I would become a barista trainer due to my excelling work ethic and ability to communicate effectively, but their leave from the company halted that progress Though no title was rewarded, I remain looked upon as a management figure to my coworkers always providing the help needed without hesitation
Additional Information
Lab Work at VCU
During my Senior semester, I was privileged to work and obtain lab experience within the fields of Cellular/Molecular Biology and Genetics. The skills/experience I have acquired are as follows:
- DNA Barcoding
- PCR Amplification
- DNA Sequencing
- DNA Isolation and Analysis
- Molecular Genotyping
- ELISA Analysis
- SDS-Page Electrophoresis
- Bacterial/Mammalian Cell Culture
- Data Collection and Analysis
- Scientific Writing Experience
- Critical Analysis of Scientific Literature
Through the work done in lab, I have gained experience handling chemicals, solutions, and biological components carefully and efficiently with successful results. I can follow standard operating procedures as well as disposal methods diligently and with the utmost precaution.
Timeline
Lead Barista
Starbucks
09.2019 - Current
Team Member
Bruster's Real Ice Cream
09.2019 - 01.2020
Bachelor of Science - Biology
Virginia Commonwealth University
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