Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Meents

Odessa,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Also a Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Overview

9
9
years of professional experience

Work History

Application Reviewer

Activus Connect
Orlando, FL
03.2021 - Current
  • Review 100 plus applications a day
  • Make decisions to accept or reject applications according to guidelines
  • Answer emails and chats
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed competing deadlines with efficiency
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.

Customer Service Representative

Concentrix
Tampa , Fl
08.2020 - 12.2020
  • Assessed customer needs and upsold products and services to maximize sales
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues
  • Educated customers on special pricing opportunities and company offerings
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Care Giver and Nanny

Dr. Baiju AbduIIa & Kim Baiju
Falcon, CO
08.2016 - 03.2018
  • Helped Kim with personal needs from exercise to bathing and personal grooming
  • Assisted with meal planning to meet nutritional plans
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Transported Kim to and from medical, dental and personal care appointments
  • Assisted with daily needs, including personal hygiene, dressing and transferring from chairs to bed
  • Laundered clothing and bedding and changed linens to prevent spread of infection
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
  • Assisted children with homework and implemented school material in practical, everyday activity
  • Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and health development
  • Transported children to and from school, extra-curricular activities and play-dates
  • Scheduled periodic appointments for doctor, dentist or haircut services
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting
  • Taught children everyday skills and language.
  • Assisted with light housekeeping duties as well as running errands.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health
  • Assisted with clothing selection, dressing and shoe tying

Waitress & Hostess

Divine Menus/ Catering & Empress Tea Room
Tampa, FL
03.2015 - 11.2016
  • Customer service, hostess, busser, waiter.
  • Assisted in marketing
  • Catering setup and clean up
  • Arranged place settings with fresh tablecloths and tableware
  • Assisted kitchen staff with food counts by determining number of items required for complete service
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.

Ranch Hand

Pigs on the Prairie Peyton
Peyton, CO
01.2011 - 11.2014
  • Helped raise organic pigs and rescue donkeys and horses.
  • Assisted in veterinarian care along with feeding, grooming, stall and pen cleaning.
  • Assisted with marketing, promotion, and Sales.
  • Assisted with ranch clean up and repairs.
  • Monitored livestock health and informed ranch manager of issues
  • Provided water, food and vaccinations
  • Cared for livestock monitored health and living spaces
  • Supervised day-to-day activities of ranch
  • Maintained safety procedures and practices.
  • Assisted in birthing of new calves and other livestock.
  • Used disinfectant solutions, brushes and shovels to thoroughly clean stalls, pumps and equipment.
  • Scheduled farrier and vet appointments regularly.

Education

GED -

Falcon High School
Peyton, CO

Skills

  • Customer service
  • Marketing
  • Problem-solving abilities
  • Inbound and outbound calling
  • Technologically savvy
  • Sales expertise
  • Active Listening
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Written Communication
  • Organization and Time Management

Timeline

Application Reviewer

Activus Connect
03.2021 - Current

Customer Service Representative

Concentrix
08.2020 - 12.2020

Care Giver and Nanny

Dr. Baiju AbduIIa & Kim Baiju
08.2016 - 03.2018

Waitress & Hostess

Divine Menus/ Catering & Empress Tea Room
03.2015 - 11.2016

Ranch Hand

Pigs on the Prairie Peyton
01.2011 - 11.2014

GED -

Falcon High School

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Isabella Meents