ISABELLA MELIS

Employment : Full Time

Industry : Insurance, Real Estate and Financials

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Reconciled account files and produced monthly reports.

Employment : Full Time

Industry : Customer Service and Hospitality

Reason for Leaving : Advancement offer with previous employer

• Answered customer questions about hours, seating, and Club information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and orders by phone, answered customer questions.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Cross-trained to handle different roles, including bar, kitchen and to-go stations.

Employment : Part Time

Reason for Leaving : Personal Growth and Networking with plan/opportunity to return with offer of advancement.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Completed regular detailed reports and presentations.
• Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
• Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.