Isabella Mendez
Bellflower,CA
Summary
Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.
Overview
4
4
years of professional experience
Work History
Ride Operator
Knotts Berry Farm
Buena Park , California
06.2022 - Current
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness of rides and surrounding area.
- Performed daily inspections of rides according to company guidelines.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Monitored guest behaviour while riding attractions.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Verified rider height requirements for each attraction prior to boarding.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Inspected ride vehicles and equipment before opening it to the public.
- Performed regular tests on rides and documented results accurately.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Adhered to all safety regulations while operating the rides at all times.
- Resolved customer complaints in a professional manner.
- Checked seatbelts of riders to maximize safety and manage risk.
- Pulled down safety bars and secured riders according to specified attraction details.
- Operated attraction equipment precisely to concur with operational procedures.
- Screened guests for specific ride criteria.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Built relationships with members and guests and created welcoming and warm environment.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
Caregiver
IHSS
Bellflower, CA
11.2020 - 05.2022
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Followed safe lifting and transferring techniques to transport residents.
- Built strong and trusting rapport with clients and loved ones.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assissted with cleaning tracheostomy tube's and replacement care.
- Gastronomy tube feedings.
- Gastronomy tube replacement care.
- Administering daily breathing treatments.
Education
Associate of Science - Administrative Justice
Cerritos College
Norwalk, CA05-2021
Bellflower High School
Bellflower, CA06-2017
Skills
- Teamwork
- Policy compliance
- Customer Service and Engagement
- Safety Procedures
- Safety Monitoring
- Emergency Procedures
- Customer Service
- Time Management
- Time Efficiency
- Organization
- Sanitation
- Medication Administration
- Child Care
- Patient Companionship
- Compassionate client care
- HIPAA Compliance
- Housekeeping
- First aid and safety
- Emotional Support
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
Timeline
Ride Operator
Knotts Berry Farm
06.2022 - Current
Caregiver
IHSS
11.2020 - 05.2022
Associate of Science - Administrative Justice
Cerritos College
Bellflower High School
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