Isabella Miller
Ida Grove,IA
Summary
Detail-oriented medical coding professional with over 11 years of healthcare experience as a Certified Nursing Assistant, bringing a strong foundation in patient care, clinical documentation, and medical terminology. Skilled in reviewing medical records and applying ICD-10-CM, CPT, and HCPCS codes through hands-on coding practice. Demonstrates a high level of accuracy, attention to detail, and understanding of compliance standards, including HIPAA. Experienced in fast-paced healthcare environments, with the ability to interpret provider documentation and support accurate coding and reimbursement processes. Seeking to leverage clinical background and coding skills in a medical coding role
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Coder
AAPC(American Academy of Professional Coders)
Remote
02.2026 - 05.2026
- Review coding guidelines to maintain up-to-date knowledge of regulatory changes and coding updates.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Completed 180 +medical coding cases using Practicode applying ICD-10-CM, CPT, and HCPCS classification systems
- Demonstrated strong attention to detail while maintaining accuracy in high-volume coding scenarios
- Select appropriate Evaluation and Management (E/M) levels based on current guidelines, including medical decision making and/or time, ensuring documentation supports accurate code selection
- Apply modifiers and global surgery rules accurately (including 25, 24, 57, 58, 59, 78, 79) while adhering to NCCI edits and payer-specific policies
- Ensure medical necessity and proper linkage of diagnoses to services, identifying and resolving coding edits prior to claim submission when applicable
Debt Collection Specialist
Enova International
Remote
01.2026 - Current
- Manage high-volume workflow while maintaining accuracy and attention to detail in data entry, account review, and documentation
- Analyze account information and financial data to identify discrepancies and determine appropriate resolution strategies
- Follow structured workflows and company protocols to ensure compliance with internal policies and regulatory guidelines
- Resolve complex account issues using critical thinking and problem-solving skills in a fast-paced environment
- Communicate detailed information clearly and professionally while maintaining confidentiality and adherence to compliance standards
- Maintain accurate and thorough documentation of all interactions, ensuring data integrity within internal database systems
- Review and update account records to ensure completeness, accuracy, and proper tracking of case activity
- Demonstrate strong organizational and time management skills while handling high-volume case loads
- Apply attention to detail when verifying account information and ensuring accuracy across all documentation
- Uphold confidentiality and data security standards when handling sensitive financial information
Debt Collection Specialist
IC Systems
Remote
09.2025 - 01.2026
- Manage high-volume workload (800–1000 accounts daily) while maintaining accuracy and attention to detail in data review and documentation
- Analyze account information and financial records to identify discrepancies and determine appropriate resolution strategies
- Maintain detailed and accurate documentation of all account activity in internal systems, ensuring data integrity and compliance
- Communicate complex information clearly and professionally while adhering to company policies and regulatory guidelines
- Apply problem-solving and critical thinking skills to resolve account issues and meet established performance goals
- Consistently meet and exceed weekly and monthly productivity targets in a fast-paced, metrics-driven environment
- Demonstrate strong organizational skills by prioritizing tasks and managing high-volume case workloads efficiently
- Ensure compliance with company procedures and industry regulations while handling sensitive customer information
Resident Treatment Worker
Mental Health Institute
Cherokee, IA
07.2025 - 08.2025
- Facilitated daily therapeutic activities to promote emotional well-being and social skills among residents.
- Assisted in developing individualized treatment plans based on residents' specific mental health needs.
- Monitored resident behaviors and reported significant changes to the treatment team for timely interventions.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for each resident's recovery journey.
- Implemented safety protocols and crisis intervention techniques to maintain a secure environment for residents.
- Documented patient progress accurately, ensuring compliance with regulatory standards and internal policies.
- Ensured a safe and supportive environment through regular monitoring and supervision of residents.
CNA
Good Samaritan Society
Holstein, IA
02.2024 - 05.2025
- Document patient care activities accurately in medical records, ensuring completeness and attention to detail
- Monitor and record vital signs, supporting accurate clinical documentation and data reporting
- Assist with wound care and observe patient conditions, reinforcing understanding of clinical terminology and diagnoses
- Review and maintain patient information while adhering to HIPAA compliance and confidentiality standards
- Support documentation of activities of daily living (ADLs) to ensure accurate and consistent patient records
- Identify and report changes in patient condition, contributing to accurate provider documentation
- Maintain organized and detailed records to support continuity of care and proper documentation practices
- Demonstrate strong attention to detail while managing care for approximately 40 patients daily in a fast-paced environment
- Apply knowledge of medical terminology and patient care processes within a clinical setting
- Follow healthcare protocols and regulatory standards to ensure accuracy and compliance in documentation
Customer Service Representative
Dial America
Remote
02.2021 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to manage customer interactions and track service requests.
- Collaborated with team members to streamline processes and enhance overall service delivery.
- Provided training and mentorship to new representatives, fostering a cohesive team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CNA
Stoneridge Health Care
Greenbrier, TN
10.2018 - 01.2021
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted nursing staff in administering medications and treatments as directed.
- Monitored vital signs, reported changes to medical team promptly.
- Developed and maintained positive relationships with patients and families.
- Implemented patient care plans, adapting strategies for individual needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Improved data accuracy by meticulously entering and updating medical records in a timely manner.
- Maintained accurate medical records for each patient, ensuring prompt documentation of all care provided.
CNA
Casa De Paz
Sioux Center, IA
07.2015 - 10.2018
- Trained new staff on proper caregiving techniques and safety protocols.
- Coordinated with interdisciplinary teams to enhance overall patient outcomes.
- Led initiatives to improve resident engagement through recreational activities.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Robertson County Adult High School
Springfield, TN01-2023
Skills
- Medical terminology
- HIPAA compliance
- HCPCS coding
- Medical billing
- Meet or exceed an accuracy rate of 95%
- ICD-10-CM Diagnosis Coding
- CPT & HCPCS Procedure Coding
- Evaluation and Management (E/M) Coding
- Medical Terminology
- Anatomy and Physiology Knowledge
- Coding Guidelines and Compliance (AAPC, CMS)
Affiliations
American Academy of Professional Coders
Certification
- CPC - Certified Professional Coder
Timeline
Medical Coder
AAPC(American Academy of Professional Coders)
02.2026 - 05.2026
Debt Collection Specialist
Enova International
01.2026 - Current
Debt Collection Specialist
IC Systems
09.2025 - 01.2026
Resident Treatment Worker
Mental Health Institute
07.2025 - 08.2025
CNA
Good Samaritan Society
02.2024 - 05.2025
Customer Service Representative
Dial America
02.2021 - 01.2024
CNA
Stoneridge Health Care
10.2018 - 01.2021
CNA
Casa De Paz
07.2015 - 10.2018
High School Diploma -
Robertson County Adult High School