Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Isabella Mina

Chicago,IL

Summary

High-energy Receptionist Assistant with good clerical abilities and great people skills. Enthusiastic about helping staff and guests with diverse needs. Maintains files and protects information security.

Overview

2
2
years of professional experience

Work History

Receptionist/Assistant

David D Gorr & Associates
Chicago, IL
07.2024 - 08.2024
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
  • Maintained an organized front desk area, including managing the visitor sign-in process, and distributing badges.
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence.
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
  • Created detailed reports on daily activities, such as visitor traffic, phone call volume, and appointment scheduling metrics.

Sales Associate

Chi Boys
Chicago, Illinois
06.2023 - 08.2023
  • Established personal connections with customers, exceeding customer service expectations.
  • Served customers by helping them select clothing.
  • Greeted and received customers in a welcoming manner.
  • Processed payments by totaling purchases, processing checks, cash, and store, or other credit and debit cards.
  • Assisted with inventory, including receiving, and stocking merchandise.
  • Processing exchanges, returns, and refunds according to company policies.
  • Arranging merchandise on shelves and displays.
  • Maintaining a clean and organized retail environment.

Receptionist/Sales Associate

Row House
Chicago, Illin
07.2022 - 08.2023
  • I used proper telephone etiquette, and answered calls and caller questions.
  • Displayed a pleasant and professional voice and demeanor, positively representing the organization.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Used electronic check-in procedures to track visitors on the premises.
  • Answered questions about the organization and provided callers with the address, directions, and other information.
  • Followed scheduling guidelines to maximize efficiency when booking classes.
  • Maintained detailed and accurate records of visitor requests and calls received.
  • Kept the reception and common areas clean and tidy, and removed the trash.

Education

Bachelor of Nursing - Nursing Administration

University of Illinois At Chicago
Chicago, IL
05-2028

High School Diploma -

Von Steuben Metro Science High School
5039 N Kimball Ave, Chicago, IL
05-2024

Skills

  • Multi-line phone system operation
  • Meeting preparation
  • Presentation development
  • Call handling
  • Confidentiality
  • Point-of-sale system
  • Typing speed
  • Calendar management
  • Reception area maintenance
  • Document scanning
  • Appointment scheduling

Accomplishments

  • Earned Seal of Biliteracy

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Receptionist/Assistant

David D Gorr & Associates
07.2024 - 08.2024

Sales Associate

Chi Boys
06.2023 - 08.2023

Receptionist/Sales Associate

Row House
07.2022 - 08.2023

Bachelor of Nursing - Nursing Administration

University of Illinois At Chicago

High School Diploma -

Von Steuben Metro Science High School

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Isabella Mina